ClubsHR to RosterElf transition guide
ClubsNSW and RosterElf are consolidating to one platform—RosterElf. This guide explains what changes, what stays the same, and how to prepare your club for a smooth transition.
This transition brings your club new features at no extra cost while preserving your Clubs Industry Award rules and existing workflows. You'll learn the exact timeline, key dates to remember, and simple preparation steps to ensure zero disruption to your rostering and payroll operations.
Important notice
By continuing to use ClubsHR after 30 November 2025 —or by logging in to RosterElf at any time—you agree to the following RosterElf terms and conditions and policies:
- Terms and Conditions
- Privacy Policy
- Acceptable Use Policy
- Elf AI Terms of Use
- HR Hub Disclaimer
- Chat Feature Terms and Conditions
Once you authenticate on RosterElf, these terms and conditions and policies take immediate effect across both web and mobile.
Why the ClubsHR to RosterElf transition matters
ClubsNSW and RosterElf made a joint decision to consolidate both platforms into one. This change delivers faster feature updates, lower operating costs, and better HR technology for registered clubs. The transition applies to all current ClubsHR customers.
Key points
- • ClubsHR brand retires on 28 December 2025
- • One unified codebase enables faster feature delivery
- • Cost savings fund new tools for registered clubs
- • All rosters, payroll exports, and history migrate automatically
- • You can cancel before 30 November 2025 if needed
Benefits of the transition
Your club gains immediate benefits from day one. The platform preserves your award rules, adds new features at no extra cost, and upgrades HR Documents to the more powerful Elf HR Hub.
No workflow disruption
Current rosters and payroll exports remain unchanged. Your team continues working without interruption.
More features at same price
AI Workforce, employee chat, and Elf HR Hub arrive free—no price increase for existing customers.
Official ClubsNSW support
The transition is fully supported by ClubsNSW. Your Clubs Industry Award rules transfer automatically.
Timeline and key dates
Mark these dates in your calendar and share them with your team to ensure a smooth transition.
Dual login period
You can log in to either ClubsHR or RosterElf using the same email and password. Both systems work in parallel.
Last day to cancel
If you decide not to continue with the transition, this is your final opportunity to cancel.
ClubsHR redirects to RosterElf
All ClubsHR links automatically redirect to RosterElf. You'll only access the system through rosterelf.net from this date.
Mobile apps withdrawn
ClubsHR mobile and Time Clock apps are removed from iOS and Google Play stores. Download the RosterElf apps before this date.
Important: download RosterElf apps now
Make sure your team downloads the RosterElf mobile app and Time Clock app before 31 December 2025. The ClubsHR apps will no longer be available after this date.
Preparing for the transition
Complete these simple steps now to ensure your team is ready for the transition.
Immediate actions
Bookmark RosterElf
Save rosterelf.net in your browser for quick access.
Install mobile apps
Download RosterElf from iOS App Store and Google Play before 31 December 2025.
Brief your team
Share this timeline with managers and payroll staff so everyone knows what to expect.
Support channels
Until 28 December 2025:
Email help@clubshr.com or call 1300 353 187
From 29 December 2025:
Email customersupport@rosterelf.com or ask ElfAI in the app
Need to access legacy ClubsHR?
Go to www.clubshr.net/legacy and follow the prompts.
