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AWARD GUIDES

Animal Care & Veterinary Award pay rates 2026/27

A practical guide for veterinary practices, animal shelters, boarding kennels, groomers and welfare inspectorates — three separate classification streams, penalty rates that start at 1pm on Saturday, and an on-call allowance most practices underpay.

Updated

Steve Harris

Written by

Steve Harris

General information only – not legal advice

This guide summarises the Animal Care and Veterinary Services Award 2020 (MA000118) for Australian employers. Percentages, allowance amounts and clause references are taken from the award itself; always confirm against the current Fair Work pay guide before running payroll.

Looking for MA000118?

This is it. MA000118 is the official Fair Work code for the Animal Care and Veterinary Services Award 2020. This guide covers its pay rates, classifications, penalties and compliance for 2026/27.

View official MA000118 on Fair Work →

Award rate calculator

Pick a classification, an employment type and a day to see the rate that applies. The calculator uses the current Fair Work pay guide for MA000118 and applies the penalty structure in clause 21.

AWARD RATE ESTIMATOR

See how RosterElf interprets the Animal Care & Veterinary Award

This is an educational example showing how the Animal Care & Veterinary Award penalty rates work. It demonstrates how RosterElf automatically calculates correct pay rates based on classification level, employment type, and shift times.

Important: This is an estimator for demonstration purposes only. Do not use these calculations for actual payroll without verifying against the official Fair Work pay guide and consulting your Award obligations.
Base ordinary rate
Mon-Fri, standard hours
$ 0.00 /hr

Award penalty rates

Example weekly cost (38 hours)

Example total: $0.00

Example only - not for payroll use

This is a demonstration of how RosterElf calculates award-compliant rates.

The actual cost for your employees will depend on:

  • Their specific classification level and employment type
  • Actual hours worked and shift times
  • Any additional allowances, overtime, or enterprise agreement provisions
  • Current award rates (which change annually in July)

For accurate payroll calculations, always:

  1. Verify current rates with the official Fair Work pay guide
  2. Confirm your employees' correct award coverage and classification
  3. Use award interpretation software or consult a payroll professional
  4. Review your specific enterprise agreement (if applicable)

Do not rely on this example for actual wage payments.

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Manual award calculations are time-consuming and error-prone. One mistake can lead to underpayments, compliance issues, and Fair Work penalties. RosterElf's award interpretation engine does the work for you.

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How RosterElf automates award calculations

1
Create pay templates

Create pay templates for each classification level with award-compliant base rates and penalty multipliers. RosterElf applies the correct template to each shift automatically.

Award interpretation →
2
Define rate rules

Configure when different penalty rates apply (evenings, weekends, public holidays). The system detects which rate to use based on shift times and days.

Penalty rates guide →
3
Auto-apply to shifts

Every rostered shift calculates the correct pay rate based on the employee's classification, employment type, and shift timing. No manual work required.

Payroll integration →

Quick pay rates reference 2026/27

Rates below are the minimum ordinary hourly rates for adult employees working ordinary hours (Monday to Friday, 6.00am–9.00pm). Casual rates include the 25% casual loading.

What changed on 1 July 2026

Modern award minimum rates rose 4.75% from the first full pay period starting on or after 1 July 2026, following the Fair Work Commission’s Annual Wage Review. For MA000118 that moved the introductory support rate to $25.74/hr and the top veterinary surgeon rate to $48.38/hr. Rates below are from the Fair Work pay guide published 24 June 2026.

Adult minimum rates by classification (ordinary hours)

Level Example roles Weekly pay Hourly rate
IntroductoryVet nurse, receptionist, animal attendant or assistant — new starter$978.10$25.74
Level 1Vet nurse, receptionist, animal attendant, assistant$1,004.90$26.44
Level 2Vet nurse, receptionist, animal attendant, assistant$1,073.10$28.24
Level 3Vet nurse, receptionist, animal attendant, assistant$1,119.10$29.45
Level 4Senior vet nurse, senior receptionist, senior attendant$1,221.10$32.13
Level 5 – Practice managerPractice manager$1,283.10$33.77
Inspector 1Animal welfare inspector$34.20
Inspector 2Animal welfare inspector$36.08
Senior inspector 3Senior animal welfare inspector$38.98
Vet surgeon 1ARegistered veterinary surgeon, first year$34.20
Vet surgeon 1BRegistered veterinary surgeon, second year$36.08
Vet surgeon 2Experienced veterinary surgeon$38.98
Vet surgeon 3Senior veterinary surgeon$42.83
Vet surgeon 4Principal or specialist veterinary surgeon$48.38

Casual hourly rates (includes 25% loading)

Level Example roles Casual hourly rate
IntroductoryVet nurse, receptionist, animal attendant or assistant — new starter$32.18
Level 1Vet nurse, receptionist, animal attendant, assistant$33.05
Level 2Vet nurse, receptionist, animal attendant, assistant$35.30
Level 3Vet nurse, receptionist, animal attendant, assistant$36.81
Level 4Senior vet nurse, senior receptionist, senior attendant$40.16
Level 5 – Practice managerPractice manager$42.21
Inspector 1Animal welfare inspector$42.75
Inspector 2Animal welfare inspector$45.10
Senior inspector 3Senior animal welfare inspector$48.73
Vet surgeon 1ARegistered veterinary surgeon, first year$42.75
Vet surgeon 1BRegistered veterinary surgeon, second year$45.10
Vet surgeon 2Experienced veterinary surgeon$48.73
Vet surgeon 3Senior veterinary surgeon$53.54
Vet surgeon 4Principal or specialist veterinary surgeon$60.48

Quick summary for busy practice managers

The five things that catch practices out

  1. There are three separate classification streams, not one ladder.\n2. Saturday penalties only start after 1.00pm — morning consults are ordinary time.\n3. Ordinary hours run 6.00am to 9.00pm, Monday to Sunday — a Sunday shift is still penalty-rated, but it is not automatically overtime.\n4. The on-call allowance is per 24-hour period and differs for veterinary surgeons.\n5. Casual minimum engagement is 3 hours, so a one-hour Saturday shift still costs three.

MA000118 covers the veterinary surgery industry and the animal care industry — two quite different workplaces under one award. A boarding kennel, a grooming salon, an RSPCA inspectorate and a 24-hour emergency vet hospital are all inside it, and they roster very differently.

  • Every employee is mapped to the correct stream and level (clause 15)
  • Saturday hours are split at 1.00pm, and after 3 hours the rate steps up again
  • Shiftworkers are identified separately — their loadings are in clause 21.2, not the weekend table
  • On-call periods are recorded and paid per 24-hour period
  • Broken-shift allowance is paid where a shift is split
  • Casual shifts meet the 3-hour minimum engagement

What the Animal Care and Veterinary Services Award is

The Animal Care and Veterinary Services Award 2020 (MA000118) sets the minimum pay and conditions for employees in the veterinary surgery industry and the animal care industry across Australia. It replaced a patchwork of state instruments and is the award most private veterinary practices, animal shelters, boarding and grooming businesses operate under.\n\nIts defining feature is structural: it carries three separate classification streams — support and practice staff, veterinary surgeons, and animal care industry inspectors — each with its own ladder. Most award guides describe a single progression. Getting the stream wrong is the most consequential error you can make here, because it changes the whole rate.

Which businesses sit inside MA000118

Veterinary practices and hospitals, emergency and specialist referral centres, animal shelters and pounds, boarding kennels and catteries, doggy day care, grooming salons, animal welfare inspectorates, and pet resorts. Clause 4 also excludes employees covered by the Amusement, Events and Recreation Award, the Food, Beverage and Tobacco Manufacturing Award, the Horse and Greyhound Training Award and the Pastoral Award — so a stud farm or a racing stable is not covered here.

Who the award covers (and who it doesn’t)

Coverage is set by clause 4. The test is the industry of the employer, not the individual job title — a receptionist in a vet practice is covered by MA000118, while a receptionist in a medical centre is covered by the Health Professionals Award.

Covered by MA000118 Covered by a different award
Veterinary practices, hospitals, emergency and referral centresRacing stables and stud farms — Horse and Greyhound Training Award
Animal shelters, pounds and welfare inspectoratesFarm and livestock work — Pastoral Award
Boarding kennels, catteries, doggy day care, pet resortsZoos and wildlife parks — Amusement, Events and Recreation Award
Grooming salons and mobile groomingPet food manufacturing — Food, Beverage and Tobacco Manufacturing Award
Practice managers, vet nurses, receptionists, animal attendantsRetail pet shops — General Retail Award

Not covered here? Farm and livestock work sits under the Pastoral Award, and a retail pet shop under the General Retail Award.

The three classification streams

Clause 15 splits the award into three streams. An employee sits in exactly one, and the stream determines the rate before any level does.

Stream Levels Typical roles
Support and practice staff (cl 15.2)Introductory, Level 1–4, Level 5 (Practice manager)Veterinary nurses, receptionists, animal attendants, assistants, practice managers
Veterinary surgeons (cl 15.3)Level 1A, 1B, 2, 3, 4Registered veterinary surgeons, by years of experience and responsibility
Animal care industry inspectors (cl 15.1)Inspector Level 1, Level 2, Senior Inspector Level 3Welfare inspectors employed by inspectorates such as the RSPCA

A qualified vet nurse is not automatically Level 3

Levels turn on the duties actually performed and the responsibility carried, not on the certificate held. A Certificate IV nurse doing Level 2 work is a Level 2. Conversely, an unqualified attendant routinely doing higher-level work should be paid at that level. Write the level into the employment contract and revisit it when duties change.

How pay is structured

Ordinary hours are an average of 38 per week (clause 13). Every other figure in the award is built off the minimum hourly rate for the employee’s stream and level.

Casual loading is 25%

Casual employees receive the minimum hourly rate plus a 25% loading (clause 11.1) in place of paid leave and notice. The loading applies to ordinary hours; on weekends and public holidays the casual rate is higher again — see the penalty table below.

Minimum weekly and hourly rates by classification

Level Example roles Weekly pay Hourly rate
IntroductoryVet nurse, receptionist, animal attendant or assistant — new starter$978.10$25.74
Level 1Vet nurse, receptionist, animal attendant, assistant$1,004.90$26.44
Level 2Vet nurse, receptionist, animal attendant, assistant$1,073.10$28.24
Level 3Vet nurse, receptionist, animal attendant, assistant$1,119.10$29.45
Level 4Senior vet nurse, senior receptionist, senior attendant$1,221.10$32.13
Level 5 – Practice managerPractice manager$1,283.10$33.77
Inspector 1Animal welfare inspector$34.20
Inspector 2Animal welfare inspector$36.08
Senior inspector 3Senior animal welfare inspector$38.98
Vet surgeon 1ARegistered veterinary surgeon, first year$34.20
Vet surgeon 1BRegistered veterinary surgeon, second year$36.08
Vet surgeon 2Experienced veterinary surgeon$38.98
Vet surgeon 3Senior veterinary surgeon$42.83
Vet surgeon 4Principal or specialist veterinary surgeon$48.38

Part-time staff get the same hourly rate

Part-time employees are paid the same minimum hourly rate as full-time employees for their classification, and accrue leave pro rata. What must be agreed in writing is the pattern of hours — see rostering software for keeping the agreed pattern and the actual roster in one place.

Ordinary hours and rostering

Clause 13 sets ordinary hours at an average of 38 per week, with a maximum shift length of 10 hours, worked between 6.00am and 9.00pm Monday to Sunday.

That Monday-to-Sunday span is the detail that surprises people. A Sunday shift can be ordinary hours under this award — it attracts the Sunday penalty rate, but it is not automatically overtime. Practices that treat every Sunday hour as overtime overpay; practices that treat it as plain time underpay.

The 10-hour cap is a hard ceiling

A single shift cannot exceed 10 ordinary hours. Emergency and after-hours practices routinely bump against this, and hours beyond it are overtime under clause 20. Build the cap into the roster rather than discovering it at payroll.

Roster to the award, not around it

RosterElf applies the MA000118 penalty structure as you build the roster, so the Saturday 1pm split and the 10-hour cap are visible before you publish.

See rostering software

Penalty rates and overtime

Clause 21 sets penalties for non-shiftworkers. The Saturday structure is unusual: nothing before 1.00pm, then two tiers after it.

When worked Full-time / part-time Casual (incl. loading)
Monday–Friday, 6.00am–9.00pm100%125%
Saturday before 1.00pm100%125%
Saturday, first 3 hours after 1.00pm150%175%
Saturday, after those 3 hours200%225%
Sunday200%225%
Public holiday250%275%

Shiftworkers are a separate regime

Clause 21.2 covers employees engaged as shiftworkers, and their loadings do not come from the weekend table above:\n\n- a shift finishing after 8.00pm — 115%\n- a shift with the majority of hours between midnight and 8.00am — 130%\n- a shift commencing at or before 6.30am — 115%\n\nEmergency and 24-hour practices usually have both categories on the payroll at once, which is where misclassification costs money.

Overtime Full-time / part-time Casual
Monday–Saturday, first 3 hours150%175%
Monday–Saturday, after 3 hours200%225%
Sunday (minimum 3 hours)200%225%

Casual overtime is loading-inclusive, not loading-plus

The casual overtime rates above (175% / 225%) already account for the casual loading. Adding 25% on top of a 150% overtime rate overpays. This is the single most common arithmetic error on this award.

Allowances

Clause 16 sets the named allowances. The on-call allowance is the one most often missed, because after-hours cover is so normal in this industry that practices forget it is separately payable.

Allowance Amount When it applies
On-call — veterinary surgeonsMinimum $56.63 per periodRostered to be available outside ordinary hours
On-call — other employees$23.17–$40.51 per 24-hour periodAmount depends on when the period falls
Broken shift$17.91 per shiftShift worked in separate periods with an unpaid break
First aid$21.93 per weekAppointed first aid officer holding a current certificate
Clothing and laundryCost of uniform + $6.68 per weekWhere a uniform is required and laundered by the employee
Vehicle$1.00 per km (motorcycle $0.34)Employee’s own vehicle used for work
Meal (overtime)$15.61, then $13.41 per further 4 hoursOvertime worked beyond the qualifying period

These are award figures — re-verify before payroll

Allowance amounts are indexed each 1 July. The figures above are taken from the award text; confirm them against the current Fair Work pay guide for MA000118 before you rely on them in a pay run.

Leave entitlements

Leave comes from the National Employment Standards rather than anything specific to this award: four weeks of paid annual leave per year for full-time employees (pro rata for part-time), 10 days of paid personal/carer’s leave, and the usual parental and compassionate leave entitlements. Casuals accrue none of it — that is what the 25% loading is for.\n\nWhere an employee qualifies as a shiftworker under the NES definition, annual leave is five weeks rather than four. See shift work for the two different definitions that apply.

Leave loading is not automatic here

Check the award’s annual leave clause before paying leave loading — it is not a universal entitlement, and paying it where no instrument requires it is as much an error as omitting it where one does.

A compliance plan you can actually run

Five steps, in order. Most underpayments in this industry come from step one being wrong, so the later steps compound the error.

1. Map every employee to a stream and level

Write down, for each person: the stream (support staff, veterinary surgeon, or inspector), the level, and the duties that justify it. This is the foundation — a wrong stream makes every downstream calculation wrong.

2. Identify your shiftworkers separately

Decide who is engaged as a shiftworker under clause 21.2 and who is a non-shiftworker on weekend penalties. In a 24-hour practice you will have both, and they are paid from different tables.

3. Split Saturdays at 1.00pm in the roster itself

Do not leave the 1.00pm boundary and the three-hour step-up to payroll to reconstruct. Build them into the roster so the cost is visible when you decide the shift.

4. Record on-call periods as they happen

On-call is paid per period, and periods are easy to forget once the week has passed. Capture them alongside the roster, not in a separate notebook.

5. Audit against actual hours, not the roster

Emergency work overruns. Pay from the timesheet, not the roster, or you will systematically underpay the shifts that ran long.

Common mistakes

Paying Saturday morning at penalty rates

Saturday before 1.00pm is ordinary time under this award. Practices that apply a blanket weekend penalty overpay every Saturday morning consult.

Treating every Sunday hour as overtime

Ordinary hours run Monday to Sunday. A rostered Sunday shift is penalty-rated at 200%, not overtime — unless it exceeds the ordinary-hours limits.

Adding casual loading on top of casual overtime

The 175% and 225% casual overtime rates are already loading-inclusive. Stacking another 25% is the most frequent arithmetic error here.

Forgetting the on-call allowance

After-hours availability is so routine in veterinary work that the allowance gets absorbed into “that’s just the job”. It is separately payable, and it is per period.

Using the wrong classification stream

A practice manager, a veterinary surgeon and a welfare inspector sit in three different ladders. Mapping a practice manager onto the veterinary surgeon scale — or the reverse — misprices the role from the first pay run.

Final takeaways

  • MA000118 covers both the veterinary surgery industry and the animal care industry, with three separate classification streams.\n- Ordinary hours are an average of 38 per week, max 10 hours per shift, between 6.00am and 9.00pm Monday to Sunday.\n- Saturday penalties start after 1.00pm, then step up again after three hours.\n- Shiftworkers are paid from clause 21.2, not the weekend table.\n- Casual loading is 25%, minimum engagement is 3 hours, and casual overtime rates are loading-inclusive.\n- The on-call allowance is separately payable and differs for veterinary surgeons.

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Prefer a spreadsheet? Get these rates in Google Sheets or download the open dataset .

Get MA000118 right before payroll, not after

RosterElf applies the Animal Care & Veterinary Award penalty structure as the roster is built — the Saturday 1pm split, the 10-hour cap and the on-call allowance included.

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FAQ

Animal Care & Veterinary Award FAQ

  • MA000118 covers employers in the veterinary surgery industry and the animal care industry across Australia — veterinary practices and hospitals, animal shelters and pounds, boarding kennels and catteries, doggy day care, grooming salons, pet resorts and animal welfare inspectorates. Clause 4 excludes employees covered by the Amusement, Events and Recreation Award, the Food, Beverage and Tobacco Manufacturing Award, the Horse and Greyhound Training Award and the Pastoral Award.

  • There are three separate streams. Support and practice staff (clause 15.2) run Introductory, then Levels 1 to 4, then Level 5 — Practice manager. Veterinary surgeons (clause 15.3) run Level 1A, 1B, 2, 3 and 4. Animal care industry inspectors (clause 15.1) run Inspector Level 1 and 2 and Senior Inspector Level 3. An employee sits in exactly one stream, and the stream matters more than the level.

  • No. Levels turn on the duties actually performed and the responsibility carried, not the qualification held. A Certificate IV nurse performing Level 2 duties is a Level 2; an unqualified attendant routinely performing higher-level work should be paid at that higher level. Record the level and the duties that justify it.

  • Neither is MA000118. A retail pet shop is generally covered by the General Retail Award, and racing stables or stud farms fall under the Horse and Greyhound Training Award. Farm and livestock work sits under the Pastoral Award.