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Resolve Xero Me timesheet payroll issues

Sean Wyse By Sean Wyse Updated 12 January 2026 3 min read
Permission level: All Users Device: Web Browser

This article explains how to identify which staff member has submitted a timesheet through Xero Me. When a staff member sends their timesheet via Xero Me, it blocks their payroll in RosterElf. This can prevent you from completing payroll until the timesheet is removed. By following this guide, you will learn how to check who submitted the timesheet and how to confirm it inside payroll. Once you know which staff member has submitted, you can ask them to delete their timesheet in Xero Me. This process ensures payroll in RosterElf runs smoothly without errors or delays. This section explains how to start payroll in RosterElf and set the correct view. Using the by employee view lets you see payroll information for each individual staff member. This makes it easier to identify who has submitted their timesheet via Xero Me.

Frequently asked questions

1. Why does payroll in RosterElf get blocked by Xero Me timesheets?

RosterElf blocks payroll for any employee who has an active Xero Me timesheet. This avoids conflicts and duplicate entries when processing payroll in Xero.

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1.1 Access payroll

1.1.1 Log in to RosterElf.

Payroll section in RosterElf

1.1.2 Go to Payroll.

Payroll section in RosterElf

1.1.3 Set your payroll date.

Payroll section in RosterElf

1.2 Change payroll view

1.2.1 Select the view By employee.

Payroll section in RosterElf This section explains how to send payroll data from RosterElf to Xero. This step highlights which staff members already have a timesheet in Xero Me. You can then identify the staff member causing the block.

2.1 Send payroll

2.1.1 Press Send to Xero.

Payroll section in RosterElf

2.1.2 Select Process payroll.

Payroll section in RosterElf FAQs about identifying staff timesheets in Xero Me

1: What happens if a staff member submits a timesheet via Xero Me?

When a staff member submits a timesheet through Xero Me, it blocks their payroll in RosterElf. This prevents you from completing payroll until the staff member deletes their Xero Me timesheet.

2: How can I identify which staff member submitted a timesheet in Xero Me?

You can identify the staff member by going to Payroll in RosterElf, selecting your payroll date, and switching to the by employee view. When you send payroll to Xero, the system highlights who has already submitted their timesheet in Xero Me.

3: Why does payroll in RosterElf get blocked by Xero Me timesheets?

RosterElf blocks payroll for any employee who has an active Xero Me timesheet. This avoids conflicts and duplicate entries when processing payroll in Xero.

4: How do I resolve a blocked payroll caused by Xero Me?

Once you identify the staff member, ask them to log in to Xero Me and delete their timesheet. After it is removed, you can reprocess payroll in RosterElf without issues.

5: Can I prevent staff from submitting timesheets via Xero Me?

You cannot block staff from using Xero Me directly, but you can train them to submit hours only through RosterElf. Clear communication reduces payroll blocks and ensures smooth processing.