Why aren't my shifts showing on RosterElf app?
This article explains the common reasons why shifts may not appear in the RosterElf Android or iOS apps and provides simple steps to resolve the issue.
If your shifts aren't appearing in the RosterElf app, there are several possible reasons for this. It could be due to an issue with the app, your phone, or your details in the RosterElf system. In this guide, we'll walk you through the most common solutions to help you quickly fix the issue and get back on track. Follow the steps below to troubleshoot and resolve this problem.
1. Reinstall the RosterElf app
If your shifts are not showing up, reinstalling the app can solve the issue.
Sometimes, conflicts occur after app updates or software changes. Reinstalling the RosterElf app ensures you are using the latest version and can clear any issues caused by outdated or conflicting software.
1.1 Steps to reinstall the app
1.1.1 Delete the RosterElf app from your phone.
1.1.2 Open the iOS App Store or Google Play Store.
1.1.3 Download and install the latest version of the RosterElf app.
1.1.4 Log in with your correct credentials.
2. Update your phone software
An outdated phone operating system can cause issues with the RosterElf app.
Keeping your phone's software updated ensures compatibility with the latest version of the RosterElf app. It also improves your phone's performance and security.
2.1 Steps to update your phone software
2.1.1 Open your phone's settings.
2.1.2 Go to Software Update or System Updates.
2.1.3 Follow the prompts to install the latest software.
2.1.4 Restart your phone after the update is complete.
3. Verify your details with your manager or business owner
Incorrect details in the RosterElf system can prevent your shifts from appearing.
Ensure that your personal information, such as your mobile number and email address, is correct in the RosterElf system. Conflicts in these details may cause shifts not to show up.
3.1 Steps to confirm your details
3.1.1 Contact your manager or business owner.
3.1.2 Verify that you are entered correctly in the RosterElf system.
3.1.3 Ensure your mobile number and email address are accurate.
3.1.4 Check if your shifts have been correctly assigned.
Ways to contact us:
- Email: Reach out to us at customersupport@rosterelf.com
- Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
- Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.
- Weekly Webinar: Join our free weekly webinar for tips and live demonstrations.
Don't hesitate to get in touch; we're always ready to help!