Email not registered Smartphone issue Solution
This guide helps you resolve login issues in the RosterElf app on iOS and Android. If you see error messages like User not found or Email not registered, this article will walk you through simple steps to regain access. Following these instructions ensures a seamless login experience, so you can quickly resume managing your shifts and schedules.
1. Verify Your Email and Password
Ensure your login details are correct to avoid errors. This section explains how to check and resolve common issues related to email and password.
1.1 Type your email and password manually (do not copy and paste).
1.2 Ensure the email is in lowercase and contains no spaces.
1.3 Confirm your password is correct.
1.4 If the issue persists, proceed to reset your password.
2. Reset Your Password
Resetting your password can resolve login issues when your credentials are not working. This section explains how to reset your password through a browser or the RosterElf app.
2.1 Reset password in the browser
2.1.1 Visit www.rosterelf.net/login.
2.1.2 Click Forgot password? on the login page.
2.1.3 Enter your email and click Send Me an Email.
2.1.4 Check your inbox (or spam folder) for the reset email.
2.1.5 Follow the link in the email to reset your password.
2.2 Reset password in the app
2.2.1 Open the RosterElf app.
2.2.2 Tap Forgot password? on the login screen.
2.2.3 Enter your email and tap Send Me an Email.
2.2.4 Check your inbox (or spam folder) for the reset email.
2.2.5 Follow the instructions in the email to create a new password.
2.2.6 For a detailed guide, visit: Forgotten password reset guide.
3. Ensure Your Device Meets Requirements
Outdated devices or operating systems can cause login issues. This section explains how to check your smartphone compatibility and update the RosterElf app.
3.1 Check device compatibility
3.1.1 iOS devices must run iOS 18 or later (iPhone 11 and newer).
3.1.2 Android devices must run version 15 or later (e.g., Samsung Galaxy S21, Google Pixel 6).
3.2 Update the RosterElf App
3.2.1 Open the App Store (iOS) or Google Play Store (Android).
3.2.2 Search for RosterElf and install the latest update.
3.3 Additional steps
3.3.1 Restart your device to clear temporary files.
3.3.2 For Android, clear app cache via Settings → Apps → RosterElf → Storage → Clear Cache.
3.3.3 For iOS, offload the app via Settings → General → iPhone Storage → RosterElf → Offload App, then reinstall.
3.3.4 For older devices, use the Progressive Web App (PWA). Refer to: Install PWA on Android, Install PWA on iPhone (Safari), or Install PWA on iPhone (Chrome).