Question 1

What is the difference between a host/hostess and a front-of-house manager?

Accepted Answer

A host or hostess is primarily responsible for greeting guests, managing reservations and seating, while a front-of-house manager oversees all front-of-house operations including staff supervision, service quality and customer complaints. Under the Restaurant Industry Award, hosts are typically classified as Food and Beverage Attendants, while managers fall under higher classification levels with additional responsibilities.

Question 2

What award covers host/hostess positions in Australia?

Accepted Answer

Most host/hostess positions are covered by the Restaurant Industry Award 2020 (MA000119). Some venues may fall under the Hospitality Industry (General) Award or Registered and Licensed Clubs Award depending on the business type. Always verify which award applies to your specific venue.

Question 3

What classification level should I use for a host/hostess?

Accepted Answer

Under the Restaurant Industry Award, hosts/hostesses are typically classified as Food and Beverage Attendants. Entry-level hosts start at Level 1, while experienced hosts with additional responsibilities may be classified at Level 2 or higher. See our Restaurant Award pay rates guide for current rates at each level.

Question 4

Do I need to include pay rates in a job description?

Accepted Answer

While not legally required, including indicative pay rates can attract more applicants and set clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive hourly rate based on experience.' Check the current Restaurant Award rates for guidance.

Question 5

Is an RSA certificate required for host/hostess positions?

Accepted Answer

An RSA (Responsible Service of Alcohol) certificate is typically required if the host/hostess will be involved in taking beverage orders, serving drinks at the reception area, or managing areas where alcohol is served. Requirements vary by state and venue policy. If the role is strictly limited to greeting and seating guests, RSA may not be mandatory, but it's often preferred.

Question 6

What qualifications should I require vs prefer for a host/hostess position?

Accepted Answer

For most host/hostess roles, mandatory requirements should include: working rights in Australia, availability for required shifts, and excellent communication skills. Preferred qualifications typically include: previous hospitality or customer service experience, reservation system knowledge, RSA certificate (if applicable), and basic computer literacy. Focus on attitude and interpersonal skills for entry-level positions.

Question 7

Do hosts/hostesses need reservation system experience?

Accepted Answer

While experience with reservation systems like SevenRooms, OpenTable or Resy is valuable, it's not essential for entry-level positions. Most venues provide training on their specific reservation platform. However, basic computer literacy and the ability to learn new software quickly are important. Highlight if you use specific systems that candidates should be familiar with.

Question 8

Can I hire hosts/hostesses without hospitality experience?

Accepted Answer

Yes, many venues successfully hire hosts/hostesses without prior hospitality experience, especially for entry-level positions. Strong interpersonal skills, professional presentation, and a warm personality are often more important than experience. Transferable skills from retail, customer service or reception roles are valuable. Clear job descriptions help candidates understand expectations.

Question 9

Should I hire casual or permanent hosts/hostesses?

Accepted Answer

This depends on your business needs. Casual hosts offer flexibility for peak periods like weekends and special events, but come with a 25% casual loading. Permanent part-time staff provide consistency and may improve guest recognition and service quality. Many venues use a mix — permanent hosts for regular services and casuals for busy periods. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to hosts/hostesses?

Accepted Answer

Under the Restaurant Industry Award, penalty rates apply for: Saturdays (varies by employment type), Sundays (premium rates), public holidays (premium rates), and evening shifts (if applicable). Casual employees receive a 25% loading instead of leave entitlements. Use award interpretation software to calculate rates accurately.

Question 11

How many hours can a casual host/hostess work?

Accepted Answer

There's no maximum hours limit specific to casuals, but the Restaurant Industry Award requires a minimum engagement of 2 hours per shift. Employers should ensure adequate breaks and manage fatigue. If a casual regularly works consistent hours, they may be eligible to request conversion to permanent employment after 12 months under award provisions.

Question 12

What should I include in a host/hostess employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate or salary, applicable award, reporting structure, main duties, work location, required qualifications, and shift expectations. For casuals, include the casual loading percentage. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to hosts/hostesses?

Accepted Answer

Under the Restaurant Industry Award, rosters must be provided at least 7 days in advance. Changes within this period require employee agreement unless due to unforeseen circumstances. Using rostering software helps ensure compliance and gives staff visibility of their upcoming shifts.

Question 14

Can hosts/hostesses work split shifts?

Accepted Answer

Yes, but split shifts are subject to specific rules. Under the Restaurant Industry Award, a split shift can have a break of up to 3 hours. The spread of hours (from start to finish including breaks) shouldn't exceed 12 hours. This arrangement is common in restaurants that have lunch and dinner services. Check your applicable award for specific requirements.

Question 15

What breaks are hosts/hostesses entitled to?

Accepted Answer

Under the Restaurant Industry Award, employees working more than 5 hours are entitled to an unpaid meal break of 30-60 minutes. Those working more than 10 hours get a second meal break. Breaks should be taken within 5 hours of starting work. Use break planning tools to ensure compliance.

Question 16

How do I manage host/hostess availability for rostering?

Accepted Answer

Collect availability preferences during onboarding and update regularly. Use staff availability management tools to track when each team member can work. For host/hostess positions, evening and weekend availability is often crucial. Set clear policies about minimum availability requirements and how to request changes.

Host/Hostess job description