Question 1

What is the difference between a crew member and a team member in fast food?

Accepted Answer

In Australia, 'crew member' and 'team member' are used interchangeably in the fast food industry. Under the Fast Food Industry Award (MA000003), employees are classified based on their duties and experience level, not their title. Both terms typically refer to entry-level staff who perform food preparation, service and cleaning duties in quick service restaurants.

Question 2

What award covers fast food crew members in Australia?

Accepted Answer

Most fast food crew positions are covered by the Fast Food Industry Award 2020 (MA000003). This award applies to employees in quick service restaurants, takeaway food outlets and similar food service businesses. Always verify which award applies to your specific business. See our Fast Food Award pay rates guide for detailed information.

Question 3

What classification level should I use for a crew member?

Accepted Answer

Under the Fast Food Industry Award, crew members typically start at Level 1 (introductory) for the first three months, then progress to Level 2 once they can perform a range of duties competently. Level 3 applies to experienced staff with broader skills, and Level 4 is for supervisory roles. See our Fast Food Award guide for current rates at each level.

Question 4

Do I need to include pay rates in a job description?

Accepted Answer

It's not legally required, but including indicative pay rates can attract more applicants and set clear expectations. You can reference the applicable award rate or use phrases like 'Award rates apply' or 'Competitive hourly rate'. Check the current Fast Food Award rates for guidance.

Question 5

Do fast food crew members need an RSA certificate?

Accepted Answer

An RSA (Responsible Service of Alcohol) certificate is only required if the crew member will be serving alcohol. Most traditional fast food outlets don't require RSA, but some quick service restaurants that serve alcohol do. If your venue serves alcohol, RSA becomes mandatory and requirements vary by state.

Question 6

What qualifications are required for fast food crew members?

Accepted Answer

For most fast food crew positions, no formal qualifications are required. The role is designed for entry-level workers. Essential requirements typically include: working rights in Australia, availability for required shifts (including evenings and weekends), and willingness to learn. A food handling certificate is preferred but often provided through on-the-job training.

Question 7

Do crew members need a food handling certificate?

Accepted Answer

A food handling certificate is highly recommended but not always mandatory at hire. Many fast food businesses provide food safety training as part of onboarding. However, having a food handling certificate can make candidates more competitive. Some councils require it. It demonstrates understanding of basic food safety and hygiene principles.

Question 8

Can I hire crew members without experience?

Accepted Answer

Yes, fast food is one of the most common entry points into the workforce. The Fast Food Award Level 1 is specifically designed for employees with no experience. Most quick service restaurants have comprehensive training programs. Focus on attitude, reliability, availability and willingness to learn. Clear job descriptions help candidates understand expectations.

Question 9

Should I hire casual or permanent crew members?

Accepted Answer

This depends on your business needs. Casual crew members offer flexibility for variable demand and come with a 25% casual loading. Permanent part-time staff provide consistency and may have higher retention. Many fast food venues use a mix — permanent staff for core shifts and casuals for peak periods. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to fast food crew members?

Accepted Answer

Under the Fast Food Industry Award, penalty rates apply for: Saturdays (varies by employment type), Sundays (premium rates), public holidays (premium rates), and evening work (after 10pm weekdays or midnight weekends). Casual employees receive a 25% loading. Use award interpretation software to calculate rates accurately.

Question 11

How many hours can a casual crew member work?

Accepted Answer

There's no maximum hours limit specific to casuals, but the Fast Food Industry Award requires a minimum engagement of 3 hours per shift. Employers should manage fatigue and ensure adequate breaks. If a casual regularly works consistent hours for 12 months, they may be eligible to request conversion to permanent employment.

Question 12

What should I include in a crew member employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award (Fast Food Industry Award MA000003), reporting structure, main duties, work location, and uniform requirements. For casuals, include the casual loading percentage. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to crew members?

Accepted Answer

Under the Fast Food Industry Award, rosters must be provided at least 7 days in advance. Changes within this period require employee agreement unless due to unforeseen circumstances. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

Can I require crew members to work split shifts?

Accepted Answer

The Fast Food Industry Award allows split shifts, but there are specific rules. The break between shifts can be up to 5 hours, and the spread of hours (from start to finish including breaks) shouldn't exceed 12 hours. Additional allowances may apply. Check the award for specific requirements and support compliance.

Question 15

What breaks are crew members entitled to?

Accepted Answer

Under the Fast Food Industry Award, employees working more than 5 hours are entitled to an unpaid meal break of at least 30 minutes. Paid rest breaks are also required: one 10-minute break for a shift of 4 hours or more, and two 10-minute breaks for a shift exceeding 7 hours. Use break planning tools to support compliance.

Question 16

How do I manage crew member availability for rostering?

Accepted Answer

Collect availability preferences during onboarding and update regularly. Fast food operations often need staff across all trading hours, so clear availability expectations are crucial. Use staff availability management tools to track when each team member can work. Set clear policies about minimum availability requirements and notice periods for changes.

Fast food crew member job description