Question 1

What is the difference between a dishwasher and a kitchen attendant?

Accepted Answer

In Australia, 'dishwasher' and 'kitchen attendant' are often used interchangeably. Under the Restaurant Industry Award, dishwashers are typically classified as Kitchen Attendant Level 1. The role focuses on dishwashing, cleaning duties and supporting kitchen operations. Some venues may use the title 'steward' or 'kitchen hand' for similar positions.

Question 2

What award covers dishwashers in Australia?

Accepted Answer

Most dishwasher positions are covered by the Restaurant Industry Award 2020 (MA000119) as Kitchen Attendant Level 1. Some venues may fall under the Hospitality Industry (General) Award or Registered and Licensed Clubs Award depending on the business type. Always check which award applies to your specific venue.

Question 3

Is dishwashing a suitable entry-level hospitality role?

Accepted Answer

Yes, dishwashing is one of the most common entry-level positions in hospitality. It provides an excellent opportunity to learn how professional kitchens operate, develop good work habits, and progress into other kitchen or front-of-house roles. Many successful chefs and hospitality managers started their careers as dishwashers.

Question 4

Do I need to include pay rates in a job description?

Accepted Answer

It's not legally required, but including indicative pay rates can attract more applicants and set clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive hourly rate based on experience.' Check the current Restaurant Award rates for Kitchen Attendant Level 1.

Question 5

What qualifications do dishwashers need in Australia?

Accepted Answer

Dishwasher positions are entry-level and typically don't require formal qualifications or prior experience. Essential requirements include: working rights in Australia, availability for required shifts, and physical ability to perform the role. A food handling certificate is preferred but not mandatory in most states, though some employers provide this training after hiring.

Question 6

Do dishwashers need a food handling certificate?

Accepted Answer

A food handling certificate is not legally required for dishwashers in most states, but it's highly recommended. Some councils and food businesses require it. Having staff with food safety training reduces contamination risks and demonstrates due diligence. Many employers include it as a 'preferred' qualification or provide training after hiring.

Question 7

Can I hire dishwashers without experience?

Accepted Answer

Yes, dishwashing is an entry-level position designed for people with no prior experience. Focus on attitude, reliability, availability, and willingness to learn. Clear job descriptions help candidates understand the physical demands and work environment. On-the-job training is standard for dishwasher roles.

Question 8

Do dishwashers need an RSA certificate?

Accepted Answer

No, dishwashers working exclusively in the kitchen do not need an RSA (Responsible Service of Alcohol) certificate as they are not serving alcohol to customers. RSA is only required for staff who directly serve or sell alcohol to the public.

Question 9

Should I hire casual or permanent dishwashers?

Accepted Answer

This depends on your business needs. Casual dishwashers offer flexibility for variable demand and peak periods, but come with a 25% casual loading. Permanent part-time staff provide consistency and reliability. Many kitchens use a mix — permanent staff for regular shifts and casuals for busy periods. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to dishwashers?

Accepted Answer

Under the Restaurant Industry Award, penalty rates apply for: Saturdays (varies by employment type), Sundays (premium rates), public holidays (premium rates), and late-night work. Casual employees receive a 25% loading instead of leave entitlements. Use award interpretation software to calculate rates accurately.

Question 11

How many hours can a casual dishwasher work?

Accepted Answer

There's no maximum hours limit specific to casuals, but the Restaurant Industry Award requires a minimum engagement of 2 hours per shift. Employers should be mindful of fatigue management and ensure staff have adequate breaks. If a casual regularly works consistent hours, they may be eligible to request conversion to permanent employment after 12 months.

Question 12

What should I include in a dishwasher employment contract?

Accepted Answer

Key elements include: position title (Dishwasher/Kitchen Attendant), classification level (Kitchen Attendant Level 1), employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work location, and availability requirements. For casuals, include the casual loading percentage. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to dishwashers?

Accepted Answer

Under the Restaurant Industry Award, rosters must be provided at least 7 days in advance. Changes within this period require employee agreement unless due to unforeseen circumstances. Using rostering software helps ensure compliance and gives staff visibility of their upcoming shifts.

Question 14

Can I require dishwashers to work split shifts?

Accepted Answer

Yes, but split shifts are subject to specific rules. Under the Restaurant Industry Award, a split shift can have a break of up to 3 hours. The spread of hours (from start to finish including breaks) shouldn't exceed 12 hours. Additional allowances may apply. Check your applicable award for specific requirements.

Question 15

What breaks are dishwashers entitled to?

Accepted Answer

Under the Restaurant Industry Award, employees working more than 5 hours are entitled to an unpaid meal break of 30-60 minutes. Those working more than 10 hours get a second meal break. Breaks should be taken within 5 hours of starting work. Use break planning tools to ensure compliance.

Question 16

How do I manage dishwasher availability for rostering?

Accepted Answer

Collect availability preferences during onboarding and update regularly. Use staff availability management tools to track when each team member can work. Set clear policies about minimum availability requirements and how to request changes. This simplifies roster creation and reduces last-minute gaps.

Dishwasher job description