Question 1

What is a barback and how is it different from a bartender?

Accepted Answer

A barback is a bar support role that assists bartenders by restocking supplies, managing glassware, preparing garnishes, and maintaining cleanliness. While bartenders focus on making drinks and serving customers, barbacks handle the behind-the-scenes work that keeps the bar running smoothly. It's often an entry-level position that provides a pathway to becoming a bartender.

Question 2

What award covers barbacks in Australia?

Accepted Answer

Barbacks are typically covered by either the Hospitality Industry (General) Award or the Restaurant Industry Award, depending on the venue type. In licensed clubs, they may fall under the Registered and Licensed Clubs Award. Always verify which award applies to your specific business.

Question 3

What classification level should I use for a barback?

Accepted Answer

Barbacks are typically classified at Level 1 or Level 2 under the applicable award, as they are generally entry-level positions. Level 1 is appropriate for new employees with no experience, while Level 2 may apply to barbacks with experience who can work independently and perform additional duties.

Question 4

Can barbacks progress to bartender positions?

Accepted Answer

Yes, the barback role is traditionally a stepping stone to bartending. Barbacks gain valuable knowledge about bar operations, products, equipment and service standards. Many venues promote from within, and demonstrating reliability, speed, product knowledge and customer awareness as a barback makes you a strong candidate for bartender positions. Track staff development and progression with HR software.

Question 5

Do barbacks need an RSA certificate?

Accepted Answer

This depends on state requirements and the specific duties. In most states, if the barback will be handling, pouring or serving alcohol directly to customers, an RSA (Responsible Service of Alcohol) certificate is mandatory. If they're only restocking and cleaning, requirements may differ. It's best practice to require RSA for all bar staff to ensure flexibility in duties.

Question 6

Is previous bar experience required for barback positions?

Accepted Answer

No, barback is typically an entry-level position that requires no previous bar experience. The role is designed for people wanting to enter the hospitality industry and learn bar operations from the ground up. Focus on attitude, physical fitness, reliability and willingness to learn rather than experience.

Question 7

What qualifications should I require for a barback?

Accepted Answer

Essential requirements typically include: valid RSA certificate (if handling alcohol), working rights in Australia, physical fitness for lifting and carrying, and availability for evening and weekend shifts. Previous hospitality experience is beneficial but not essential. First aid certification and a current Working with Children Check may be required depending on the venue.

Question 8

Do barbacks need formal hospitality training?

Accepted Answer

No formal training is required for entry-level barback positions. On-the-job training is standard. However, completing a Certificate III in Hospitality or bar operations courses can be advantageous and may lead to faster progression. Many employers offer training and development opportunities for motivated barbacks.

Question 9

What are typical barback working hours?

Accepted Answer

Barback shifts are typically during peak trading hours — evenings, nights, weekends and public holidays. Shifts often start in the late afternoon (4-6pm) and finish late (midnight to 3am depending on venue). The role requires flexibility as bar trading hours vary. Most barbacks work casual or part-time rosters based on venue demand.

Question 10

What are the physical demands of the barback role?

Accepted Answer

Barback is a physically demanding role. It involves constant movement, lifting and carrying heavy items (kegs, boxes of bottles, glassware crates), working in tight spaces, standing for entire shifts (often 6-10 hours), bending and reaching, and working at a fast pace during busy periods. Physical stamina and fitness are essential.

Question 11

Should I hire casual or permanent barbacks?

Accepted Answer

Most barback positions are casual due to the variable nature of bar trading patterns. Casual employment offers flexibility to roster more staff on busy nights (Fridays, Saturdays) and fewer on quieter nights. However, having some permanent part-time barbacks provides consistency and reduces training turnover. See our guide on casual vs permanent employment.

Question 12

What penalty rates apply to barbacks?

Accepted Answer

Penalty rates depend on the applicable award but generally include: enhanced rates for Saturdays, higher rates for Sundays, premium rates for public holidays, and late-night allowances for work after midnight. Casual employees receive a casual loading instead of leave entitlements. Use award interpretation software to calculate correctly.

Question 13

How do I assess barback performance?

Accepted Answer

Key performance indicators for barbacks include: speed and efficiency in restocking, ability to anticipate bartender needs, attention to detail in cleanliness, reliability and punctuality, teamwork and communication, product knowledge development, and physical capability to handle the workload. Regular feedback and observation during busy periods provide the best assessment.

Question 14

What training should I provide to new barbacks?

Accepted Answer

Essential training includes: venue layout and storage locations, product knowledge (beer, wine, spirits brands), glassware types and handling, keg changing and cellar work, ice machine operation, garnish preparation, cleaning standards and chemicals, RSA compliance, and workplace safety. Pair new barbacks with experienced staff for hands-on training during quieter shifts.

Question 15

How do I manage barback rostering effectively?

Accepted Answer

Match barback numbers to bartender ratios and expected venue capacity. Busier venues typically need a 2:1 or 3:1 bartender-to-barback ratio. Use rostering software to track availability, ensure adequate coverage for peak times, and manage last-minute changes. Provide rosters at least 7 days in advance as per award requirements.

Question 16

When should a barback be promoted to bartender?

Accepted Answer

Promote when the barback demonstrates: comprehensive product knowledge, understanding of drink recipes and mixing techniques, ability to work efficiently under pressure, strong customer service aptitude, reliability and professionalism, interest in bartending, and completion of any required bartending courses. Typically 6-12 months of consistent barback experience is appropriate.

Barback job description