Introduction
When processing payroll for fixed salary staff on a different pay calendar to Xero, you might encounter an error stating that employees are on different pay calendars. This article provides simple steps to resolve the issue, ensuring you can process payroll smoothly.
1. Identifying the Xero error
This section will help you recognise the Xero error in RosterElf, where fixed-salary employees cannot be processed due to being on a different pay calendar. Understanding the issue is key to resolving it efficiently.
1.1 Identify the issue
1.1.1 You’ll notice that the fixed salary employee is greyed out and cannot be unticked from the payroll view in RosterElf when in the by day filtered view.
2. Changing the filtered view in Xero
This section explains how to change the filtered view to address the visibility issue for fixed salary staff when using the Xero integration with RosterElf.
2.1 Switch to by employee view
2.1.1 Click on the relevant field to switch the filtered view to by employee in RosterElf.
2.1.2 This will show all period shifts by the employee.
3. Unticking salary staff from payroll
In this section, you will learn how to untick salaried staff from the payroll process in RosterElf to Xero.
3.1 Remove salaried staff
3.1.1 In the by employee view in RosterElf, find the salaried staff.
3.1.2 Untick them by selecting the bottom box for all salaried employees.
4. Processing payroll to Xero