Question 1

What is the difference between a CCTV operator and a security guard?

Accepted Answer

CCTV operators work in control rooms monitoring multiple surveillance screens and coordinating responses to incidents. Security guards perform physical patrols and on-ground security duties. Under the Security Services Industry Award 2020 (MA000016), both roles require security licensing but have different classification levels based on their specific duties.

Question 2

What award covers CCTV operators in Australia?

Accepted Answer

CCTV operators are covered by the Security Services Industry Award 2020 (MA000016). This award sets minimum pay rates, penalty rates and conditions for employees working in security services including surveillance and monitoring roles. Always verify which award applies to your specific security business.

Question 3

What classification level should I use for a CCTV operator?

Accepted Answer

Under the Security Services Industry Award 2020, CCTV operators are typically classified at Level 3 (Security Officer - Monitoring). Classification depends on the complexity of the monitoring system, level of responsibility, and whether the role includes supervisory duties. See our Security Services Award rates guide for current classifications.

Question 4

Should I include pay rates in a CCTV operator job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract qualified candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive rates based on experience.' Check the Security Services Industry Award 2020 for current rates.

Question 5

What qualifications do CCTV operators need?

Accepted Answer

CCTV operators must hold a valid security licence appropriate to their state or territory. A national police check is mandatory for obtaining and maintaining a security licence. Computer literacy and technical aptitude are essential as the role involves operating complex surveillance systems and recording equipment. Use HR software to track licence expiry dates and certifications.

Question 6

Do CCTV operators need a security licence?

Accepted Answer

Yes, a valid security licence is mandatory for CCTV operators in Australia. Licensing requirements vary by state and territory. Operators typically require a Control Room Operator licence or equivalent qualification. Licences must be kept current and displayed or available for inspection at all times.

Question 7

What experience should I look for in a CCTV operator?

Accepted Answer

Look for previous experience in security monitoring, CCTV operations or control room environments. Essential skills include ability to maintain concentration during long shifts, multitasking across multiple screens, report writing, and coordinating with security teams. Experience with specific surveillance software platforms is valuable.

Question 8

Can I hire CCTV operators without previous experience?

Accepted Answer

While experience is preferred, entry-level CCTV operators can be hired if they hold the required security licence and demonstrate strong technical aptitude, attention to detail, and ability to handle the demanding nature of control room work. Comprehensive on-the-job training in site-specific systems and procedures is typically provided.

Question 9

Should I hire casual or permanent CCTV operators?

Accepted Answer

This depends on your operational requirements and client contracts. Permanent staff provide consistency for 24/7 monitoring operations and develop deep familiarity with systems and sites. Casuals offer flexibility for covering leave and managing variable shift requirements. Many security companies use a mix of both. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to CCTV operators?

Accepted Answer

Penalty rates under the Security Services Industry Award 2020 apply for: Saturdays, Sundays, public holidays, evening shifts, and night shifts. CCTV monitoring often requires 24/7 coverage, so penalty rates are common. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for CCTV operators?

Accepted Answer

Under the Security Services Industry Award 2020, minimum engagement periods apply — typically 2 hours for casual employees and 4 hours for part-time employees. However, CCTV control room shifts are commonly 8-12 hours to ensure adequate surveillance coverage and minimise handover frequency. Check the award for specific requirements.

Question 12

What should I include in a CCTV operator employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work locations and control room sites, shift patterns and hours, uniform and security equipment requirements, and confidentiality obligations. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to CCTV operators?

Accepted Answer

Under the Security Services Industry Award 2020, rosters must be provided at least 7 days in advance for part-time employees. Changes within this period require employee agreement. For casual employees, reasonable notice should be provided. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

What shift patterns work best for CCTV monitoring?

Accepted Answer

24/7 control room operations typically use 8-hour or 12-hour shift rotations. Longer shifts reduce handover frequency but require adequate breaks to maintain concentration. Consider rotating day, afternoon and night shifts to distribute the impact of unsociable hours. Some operations use fixed shifts where operators consistently work the same time periods.

Question 15

What breaks are CCTV operators entitled to?

Accepted Answer

Under the Security Services Industry Award 2020, employees working more than 5 hours are entitled to an unpaid meal break. Paid rest breaks also apply based on shift length. For control room operations, break coverage must be planned to ensure continuous monitoring. Use break planning tools to manage breaks effectively.

Question 16

How do I schedule CCTV operators efficiently?

Accepted Answer

Plan rosters to ensure continuous coverage of all monitoring stations, match operator skills to shift complexity (busier periods may need more experienced staff), allow adequate handover time between shifts, and consider operator fatigue when scheduling consecutive shifts. Use rostering software to improve schedules and ensure 24/7 coverage.

CCTV operator job description