Question 1

What is the difference between a cafe manager and a restaurant manager?

Accepted Answer

While both roles involve managing hospitality operations, cafe managers typically oversee smaller teams and focus more on coffee service, quick-service operations and daytime trading. Cafe management often requires barista skills and a strong understanding of coffee culture. Both roles fall under the Restaurant Industry Award, but cafe managers often work in a more hands-on capacity, frequently working alongside staff during service.

Question 2

What award covers cafe managers in Australia?

Accepted Answer

Most cafe manager positions are covered by the Restaurant Industry Award 2020 (MA000119) at managerial or supervisory classification levels. Some cafes may fall under the Hospitality Industry (General) Award depending on the business structure. Managers are typically classified at Level 4 or Level 5 under the Restaurant Award. Always verify which award applies to your specific business type.

Question 3

Should a cafe manager be classified as an employee or contractor?

Accepted Answer

Cafe managers should typically be classified as employees, not contractors. The ATO and Fair Work use multiple tests to determine employment status, and most cafe management roles meet the criteria for employment (e.g., regular hours, venue-based work, use of business equipment). Misclassifying employees as contractors can result in significant penalties. Seek advice if unsure about classification.

Question 4

What classification level should I use for a cafe manager?

Accepted Answer

Under the Restaurant Industry Award, cafe managers are typically classified at Level 4 (supervisory role with responsibility for a section or shift) or Level 5 (management role with full operational responsibility). The classification depends on the scope of responsibilities, team size, and level of autonomy. See our Restaurant Award pay rates guide for current rates at each level.

Question 5

Is a barista qualification required for cafe managers?

Accepted Answer

While not legally required, strong barista skills are highly desirable for most cafe manager positions. Many cafe managers need to work on the coffee machine during busy periods, train new baristas, and maintain quality standards. A formal barista qualification or equivalent practical experience is typically expected. Some venues may require advanced barista certifications or coffee roasting knowledge.

Question 6

What qualifications should I require vs prefer for a cafe manager position?

Accepted Answer

Mandatory requirements typically include: RSA certificate (if serving alcohol), food safety supervisor certificate, working rights in Australia, and proven barista skills. Preferred qualifications include: Certificate III or IV in Hospitality, first aid certificate, previous management experience, bookkeeping or business administration skills, and advanced coffee knowledge. Management experience can sometimes substitute for formal qualifications.

Question 7

Is a food safety supervisor certificate required for cafe managers?

Accepted Answer

Yes, most Australian states require at least one Food Safety Supervisor on the premises during food handling operations. Cafe managers commonly hold this qualification as they oversee food preparation and service. Requirements vary by state — NSW, Victoria, Queensland and other states have specific regulations. Check your state's food authority requirements for compliance.

Question 8

What management experience should I look for?

Accepted Answer

Look for candidates with at least 1-2 years in a supervisory or assistant manager role within hospitality, preferably in a cafe or quick-service environment. Experience should include staff rostering, inventory management, customer service oversight, and basic financial management. Internal promotions from experienced senior baristas can also be successful if they demonstrate leadership potential and receive appropriate training.

Question 9

Should I hire a cafe manager as permanent or casual?

Accepted Answer

Cafe managers should typically be hired as permanent employees (full-time or part-time) rather than casual. The nature of management responsibilities requires consistency, accountability and ongoing involvement in business operations. Permanent employment also provides job security which is important for a leadership role. Use rostering software to manage their schedules alongside other staff.

Question 10

What salary or hourly rate should I pay a cafe manager?

Accepted Answer

Under the Restaurant Industry Award, minimum rates for Level 4 and Level 5 roles apply, but many cafe managers earn above-award rates reflecting their responsibilities. Salaries typically range from $55,000 to $70,000+ annually depending on experience, venue size, and location. For hourly rates, factor in the award minimum plus penalty rates for weekend work. Check current Restaurant Award rates for guidance.

Question 11

Do cafe managers get penalty rates?

Accepted Answer

Yes, cafe managers covered by the Restaurant Industry Award are entitled to penalty rates for Saturday, Sunday and public holiday work unless paid a salary that compensates for all hours worked (including penalties). Many cafe managers work weekends when cafes are busiest. Ensure your employment contract clearly specifies whether penalties apply or if the salary is all-inclusive. Use award interpretation software for accurate calculations.

Question 12

What should I include in a cafe manager employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (full-time/part-time), salary or hourly rate and how penalties are handled, applicable award, reporting structure, key performance indicators, notice period, leave entitlements, and specific duties and responsibilities. For management roles, also include confidentiality clauses and expectations around working hours. Use digital employment contracts for efficiency.

Question 13

What key performance indicators should I set for a cafe manager?

Accepted Answer

Common KPIs include: revenue and sales targets, gross profit margins, labour cost percentage (typically 25-35% for cafes), wastage and stock control metrics, customer satisfaction scores, staff retention rates, and compliance with food safety and WHS requirements. Set realistic targets based on your cafe's size, location and historical performance. Review KPIs regularly and adjust as needed.

Question 14

Should a cafe manager be responsible for hiring staff?

Accepted Answer

In most cafes, the manager plays a key role in recruitment including reviewing applications, conducting interviews, and making hiring recommendations. Some owners retain final approval while others delegate full hiring authority to the manager. Clearly define the manager's level of authority in the job description and employment contract. Provide training on recruitment best practices and legal compliance. Use HR software to manage employee records efficiently.

Question 15

How do I manage cafe staff rostering responsibilities?

Accepted Answer

Cafe managers typically create and manage staff rosters, ensuring adequate coverage for peak periods while controlling labour costs. Use rostering software to simplify this process, track availability, manage shift swaps, and ensure award compliance. The manager should balance business needs with staff preferences and fairness. Set clear rostering policies including notice periods and shift change procedures.

Question 16

What financial responsibilities should a cafe manager have?

Accepted Answer

Typical financial responsibilities include: daily cash handling and reconciliation, banking and float management, ordering within budget parameters, monitoring food and beverage costs, managing wastage, preparing sales reports, and contributing to budgeting and pricing decisions. The level of financial authority depends on the owner's involvement. Some managers have full P&L responsibility while others focus on operational costs only.

Cafe manager job description