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Requirements vary by role. Front desk staff handling alcohol sales need RSA (Responsible Service of Alcohol). Food service roles require Food Safety training. All staff benefit from First Aid certification. Housekeepers using chemicals should complete COSHH training. Some properties require police checks for security-sensitive positions.

The Hospitality Award has separate classification streams. Front Office staff (reception, concierge, guest services) are typically classified at Levels 2-5 depending on experience and responsibilities. Housekeeping staff (room attendants, housekeepers) fall under Accommodation Services, usually Levels 1-4. Check the award classification definitions carefully.

Core duties should be identical, but include a note about casual loading (typically 25%) and absence of paid leave. Be clear about shift availability expectations, as casual staff in accommodation often cover peak periods, weekends and holiday periods.

Yes, particularly for international hotel brands and tourist areas. Specify whether English proficiency is essential and list any additional languages that are desirable (e.g. Mandarin, Japanese, Korean). Be clear this is a genuine occupational requirement, not discriminatory.

Properties that cater to families or allow children as guests may require Working With Children Checks, especially for roles with regular child interaction. While not always mandatory, it demonstrates duty of care and is becoming standard practice in family-oriented accommodation businesses.

Clear shift patterns (including overnight, weekend and public holiday work), realistic duty lists, guest service standards, PMS/booking system requirements, physical demands (lifting, standing, walking), uniform/presentation standards and team structure. Include both routine tasks and guest service recovery responsibilities.

Yes, especially for front office roles. Name the specific PMS if possible (Opera, Protel, RMS, etc) or state “property management system experience preferred.” This helps attract candidates with relevant technical skills and reduces training time.

Be explicit: “involves prolonged standing, walking, bending, lifting up to 10kg, pushing housekeeping carts and working in confined spaces.” This manages expectations and ensures candidates understand the physical nature of the role. It also supports workplace health and safety compliance.

Yes, split shifts are common in accommodation (e.g. breakfast service then evening turndown). However, you must comply with minimum shift lengths and break requirements under the Hospitality Award. Be upfront about split shift patterns in the job description to avoid disputes later.

Yes. Specify whether uniform is provided, standards for presentation and grooming, footwear requirements (especially for housekeeping roles) and whether staff are responsible for laundering their own uniforms. This is particularly important for luxury properties with strict presentation standards.