Disclaimer:
This guide provides general information only and should not be relied upon as professional advice. Payroll and accounting requirements can vary depending on your business circumstances. Always check with your accountant or contact MYOB directly to confirm the best approach for your situation.
This article explains how to solve common MYOB My Business import errors when using RosterElf. Import issues often occur due to mismatched staff names or missing pay items. These problems stop timesheets from flowing through correctly, which can delay payroll and create frustration.
By following this guide, you will learn how to identify the cause of errors and apply the right fix. The steps are simple and focus on checking formatting, correcting names, and ensuring pay items are assigned correctly. Taking these actions will reduce errors, improve payroll accuracy, and save time when processing staff pay.
1. Fix staff name mismatch in MYOB My business
This section explains how to correct error employee not found error. This is where staff names do not match between RosterElf and MYOB My Business. If a name is misspelt, contains formatting issues, or includes special characters, the system will not link the record. Fixing the name ensures that timesheets import smoothly and payroll data stays accurate.
1.1 Correct staff name in RosterElf
1.1.1 Open RosterElf.
1.1.2 Go to the Staff tab.
1.1.3 Select the staff member with the issue.
1.1.4 Copy the name from MYOB My Business.
1.1.5 Update the name to match MYOB formatting exactly.
1.1.6 Click Save.
2. Fix missing payroll category in MYOB My business
This section explains how to resolve error payroll category not found. This is caused by missing payroll categories. If a pay item is not linked to an employee in MYOB My Business, the import will fail. Adding the correct pay item ensures staff wages process without errors.
2.1 Assign missing pay item in MYOB
2.1.1 Open MYOB.
2.1.2 Go to Payroll > Employees.
2.1.3 Select the employee.
2.1.4 Open Payroll details.
2.1.5 Click Salary and wages.
2.1.6 Select Add a wage pay item.
2.1.7 Assign the missing pay item.
2.1.8 Click Save.
3. Fix pay template formatting in RosterElf
This section explains how to correct payroll category not found error. This is when there is a pay template formatting issues in RosterElf. If the rule name in RosterElf does not match MYOB exactly, the system will not link the pay item. Making sure the name matches without extra spaces or special characters ensures a smooth import.
3.1 Adjust pay template rule name
3.1.1 Open RosterElf.
3.1.2 Go to Settings > Payroll.
3.1.3 Click on the pay template.
3.1.4 Copy the name from MYOB into the rule name field.
3.1.5 Update the rule name to match MYOB exactly.
3.1.6 Click Save.
