Question 1

What is the difference between a community services worker and a support worker?

Accepted Answer

Community services workers typically have a broader role encompassing community engagement, outreach programs and social advocacy, while support workers may focus more on direct personal care. Both roles may be covered by the SCHADS Award, with classification based on duties and qualifications.

Question 2

What award covers community services workers in Australia?

Accepted Answer

Most community services worker positions are covered by the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS Award, MA000100). This award applies to employees working in community support, outreach programs and social services. Always verify which award applies to your specific organisation.

Question 3

What classification level should I use for a community services worker?

Accepted Answer

Under the SCHADS Award, community services workers are classified based on their qualifications, experience and duties. Workers with Certificate III typically start at Level 2, while those with Certificate IV or specialized duties may be at Level 3 or higher. See our SCHADS Award pay rates guide for current rates.

Question 4

Should I include pay rates in a community services worker job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive hourly rate based on qualifications.' Check the current SCHADS Award rates for guidance.

Question 5

What qualifications do community services workers need?

Accepted Answer

Most organisations require at least a Certificate III in Community Services or Certificate III in Individual Support. Some roles may require Certificate IV in Community Services or a diploma-level qualification. The specific qualification depends on the complexity of the role and client group served. Track employee qualifications using HR software.

Question 6

Do community services workers need any certificates?

Accepted Answer

Yes, community services workers typically need a valid First Aid certificate and CPR certification. A National Police Check is mandatory, and depending on client groups served, an NDIS Worker Screening Check or Working with Children Check may be required. Cultural awareness training is often beneficial.

Question 7

What experience should I look for in a community services worker?

Accepted Answer

For entry-level positions with Certificate III qualifications, relevant work placement experience is sufficient. For experienced roles, look for previous community services or social work experience, case management skills, knowledge of referral pathways and proven ability to work with diverse community groups.

Question 8

Can I hire community services workers as trainees?

Accepted Answer

Yes, many organisations successfully hire trainees who are enrolled in Certificate III or Certificate IV in Community Services. Trainees must be supervised and complete their qualification within the specified timeframe. This pathway helps build a skilled community services workforce.

Question 9

Should I hire casual or permanent community services workers?

Accepted Answer

This depends on your organisation's service delivery model and funding. Permanent staff provide continuity for clients and community relationships, while casuals offer flexibility for project work and fluctuating demands. Many organisations use a mix — permanent workers for core programs and casuals for additional coverage. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to community services workers?

Accepted Answer

Under the SCHADS Award, penalty rates apply for: Saturdays, Sundays, public holidays, evening shifts and overtime. Community services may involve evening or weekend programs, so understanding penalty rates is crucial for payroll accuracy. Casual employees receive a 25% loading instead of leave entitlements. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for community services workers?

Accepted Answer

Under the SCHADS Award, the minimum engagement for casual employees is typically 2 hours per shift. Part-time employees also have minimum shift requirements. This ensures employees receive reasonable compensation for attending work. Check the award for specific requirements.

Question 12

What should I include in a community services worker employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate or salary, applicable award, reporting structure, main duties, work location, any travel requirements, shift patterns including evenings and weekends if applicable, and any specific client group focus. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to community services workers?

Accepted Answer

Under the SCHADS Award, rosters must be provided at least 7 days in advance. Changes within this period require employee agreement unless due to unforeseen circumstances. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts, particularly important for community outreach programs.

Question 14

Can I require community services workers to work evening shifts?

Accepted Answer

Yes, but evening shift requirements should be clearly communicated in the job description and during recruitment. Many community programs run in the evenings to accommodate clients. Under the award, employees are entitled to penalty rates for evening work. Be clear about evening shift expectations during hiring.

Question 15

What breaks are community services workers entitled to?

Accepted Answer

Under the SCHADS Award, employees working more than 5 hours are entitled to an unpaid meal break. Paid rest breaks also apply based on shift length. Breaks should be taken at appropriate intervals during the shift. Use break planning tools to support compliance while maintaining service coverage.

Question 16

How do I manage travel time for community services workers?

Accepted Answer

Community services workers often travel between client homes, community venues and the office. Travel time during working hours is paid time. Some organisations pay travel allowances or provide vehicles. Clearly define travel expectations and compensation in the employment contract. Use rostering software to schedule travel time between appointments.

Community services worker job description