Crowd controller job description

Crowd controllers must hold a valid Security Licence (CPP20218 Certificate II in Security Operations) issued by the relevant state or territory authority. They must also have completed crowd control training as part of this qualification. First Aid certification is highly recommended.

RSA (Responsible Service of Alcohol) is required if the crowd controller works at licensed venues where alcohol is served and they may be involved in refusing service or managing intoxicated patrons. Many venues require both Security Licence and RSA certification.

For entry-level positions with a Security Licence, look for confidence in dealing with the public and conflict situations. For experienced roles, seek previous crowd control experience at events or venues, demonstrated ability to de-escalate conflicts, knowledge of emergency procedures, and physical fitness for the demands of the role.

No. In all Australian states and territories, it is illegal to work as a crowd controller without a valid Security Licence. The licence must be current and issued in the state/territory where the work is being performed. Employers face significant penalties for using unlicensed crowd controllers.

Most crowd controllers are casual employees due to the event-based nature of the work. Permanent part-time positions suit venues with regular operations. Casuals receive a 25% loading but offer flexibility for variable event schedules. See our guide on casual vs permanent employment.

Crowd control work often occurs at night and on weekends. Under the Security Services Award, penalty rates apply for: Saturdays, Sundays, public holidays, evening shifts (after 6pm), night shifts (after midnight), and overtime. Use award interpretation software to calculate rates accurately.

Under the Security Services Award, minimum engagement periods typically apply — usually 3-4 hours for casual employees depending on the classification. Actual shift lengths depend on event duration. Always check the relevant award for specific requirements.

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work locations, shift patterns, uniform requirements, and RSA/licence requirements. Use our digital employment contracts to simplify this.

Under the Security Services Award, rosters should be provided with reasonable notice. Event-based work can be unpredictable, but providing rosters at least 7 days in advance helps with staff planning. Using rostering software ensures staff can view upcoming shifts easily.

Yes, for event security companies, crowd controllers often work at different venues. Ensure you allow adequate time for travel between venues and consider whether travel time is paid. Clearly communicate multi-venue expectations in the job description.

Under the Security Services Award, employees working more than 5 hours are entitled to an unpaid meal break. Paid rest breaks also apply based on shift length. For events, breaks should be planned to maintain security coverage. Use rostering software to manage breaks effectively.

Calculate required numbers based on venue capacity and risk assessment, schedule experienced controllers in high-responsibility positions, ensure adequate coverage for entry points and trouble spots, and plan for relief during long events. Use rostering software to manage complex event schedules.