Event staff job description templates
Professional job description templates for event staff roles in Australian venues, festivals and entertainment businesses. Covers front-of-house, security, ticketing and technical positions with award-compliant conditions.
Browse templatesAbout event staff roles in australia
Event staff form the backbone of Australia's vibrant events and entertainment industry. From ushers welcoming patrons at theatres to crowd controllers maintaining safety at festivals, these roles ensure events run smoothly and safely.
The events industry is characterized by casual, irregular work patterns that align with performance schedules, concerts, festivals and sporting events. Staff may work across multiple venues including theatres, stadiums, convention centres, outdoor festivals and entertainment facilities.
Event staff roles vary significantly — from customer-focused positions like ushers and ticketing assistants to security roles requiring licences, and technical positions needing specialized skills. Clear job descriptions help attract the right candidates for each specialized role.
Event staff job description templates
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Ticketing Assistant
Handles box office operations, ticket sales, customer inquiries and entry verification. Essential for venues with ticketed events requiring professional front-of-house service.
Crowd Controller
Manages patron behavior, maintains venue security and ensures crowd safety. Requires valid Security Licence and ability to de-escalate conflicts professionally.
Usher
Greets patrons, assists with seating, provides venue information and manages crowd flow. Entry-level position ideal for customer-focused individuals in theatres and entertainment venues.
Stagehand
Performs technical production duties including set construction, equipment setup, rigging and bump-in/bump-out. Requires physical fitness and understanding of stage safety.
Award coverage for event staff
Understanding which awards apply
Amusement, events and recreation award 2020
MA000080 covers most event staff including ushers, ticketing assistants, stagehands and venue workers at theatres, stadiums, entertainment centres and festivals. This is the primary award for the events industry.
Security services industry award 2020
MA000016 covers crowd controllers and security staff employed by security companies. Requires valid Security Licence and has different classification levels.
Live performance award 2020
MA000081 may apply to some technical production staff and performers at live performance venues. Check if your venue or production company is specifically covered by this award.
Important: verify award coverage
Award coverage depends on your business type, industry classification and the specific role. Venues operating under enterprise agreements may have different conditions. Always verify which award applies to your organisation and consult the Fair Work Ombudsman or seek advice if uncertain.
Who should use these templates?
These templates are designed for Australian events and entertainment businesses
Common challenges in event staffing
Issues these templates help you address
Irregular work patterns
Event-based scheduling creates unpredictable hours
Last-minute staffing
Call-offs and event changes require quick replacements
Licensing requirements
Security roles need valid licences before starting work
Complex penalty rates
Evening, weekend and holiday work creates payroll complexity
Varied skill requirements
Different roles need different qualifications and experience
High turnover
Casual nature leads to frequent recruitment needs
Clear job descriptions help attract reliable event staff and set proper expectations.
Legal disclaimer
These templates are designed to reflect Australian workplace standards and events industry practices at the time of publication. They are provided as a general guide only and do not constitute legal advice.
You should review and tailor each template to suit your business, venue type, applicable modern award, enterprise agreement and specific workplace circumstances. Award coverage varies depending on your industry classification and business type. For complex situations or uncertain award coverage, seek independent legal or HR advice.
Event staff job descriptions FAQ
- The most common event staff roles include ushers for theatres and venues, crowd controllers for security, ticketing assistants for box office operations, and stagehands for technical production. Each role requires different skills and qualifications.
- Event staff are typically covered by the Amusement, Events and Recreation Award 2020 (MA000080). Security staff like crowd controllers may be covered by the Security Services Industry Award 2020 (MA000016). Some venues under enterprise agreements may have different coverage. Always verify which award applies to your specific organisation.
- Most event staff are casual employees due to the irregular, event-based nature of the work. This provides flexibility for both employers and workers. Venues with regular programming may have some permanent part-time staff. Casual employees receive a 25% loading but have no paid leave entitlements.
- Yes. Each event role has distinct responsibilities, qualifications and working conditions. A crowd controller requires a Security Licence, while an usher focuses on customer service. Clear, role-specific job descriptions help attract appropriate candidates.
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