How to use multi-factor authentication (MFA)
Multi-Factor Authentication (MFA) adds an extra layer of security to your account. This article explains how to set up and use MFA effectively. By enabling MFA, you enhance your account protection against unauthorised access. You’ll learn to log in with MFA enabled and troubleshoot common issues. If your login problem isn’t MFA-related, see why can’t I log in to RosterElf? for other causes.
1. Setting up MFA
To ensure your account is secure, setting up MFA is crucial. This section guides you through the setup process for using MFA with Google Authenticator and general MFA. Follow these steps to secure your account.
1.1. Using Google Authenticator app
1.1.1. Download the Google Authenticator app from your device’s app store.
1.1.2. Follow the instructions in this Google Authenticator setup guide.
1.2. Enabling general MFA
1.2.1. Refer to this guide for enabling or disabling MFA: Enabling or disabling multi-factor authentication.
2. Logging in with MFA enabled
Logging into RosterElf with MFA enabled is straightforward. This section outlines the steps required to log in securely using MFA.
2.1. Enter your email and password
2.1.1. Go to the RosterElf login screen and enter your registered email address and password.
2.1.2. Click Login to continue to the MFA verification step.
2.2. Verify your identity
2.2.1. RosterElf sends a push notification containing a verification code to your RosterElf mobile app and emails a verification code to your registered address at the same time. Enter either code into the verification field.
2.2.2. Click Verify Code to complete the login process.
2.2.3. If you don’t receive the push notification or email, wait for the on-screen countdown, then click to resend the code by SMS instead. If the SMS consistently does not arrive, your phone may be filtering it — see the SMS verification code not received guide for steps to check your spam folder on iPhone and Android.
2.3. Updating your mobile number
2.3.1. If you successfully log in using the push notification or email code, update your mobile number for future logins. Contact your manager or admin if you need assistance updating your mobile number.
2.3.2. If you are unable to log in, contact a manager or admin in your business for assistance in updating your account details.
Ways to contact us:
- Ask Elf AI: Click Questions? Let’s Chat! at the bottom right of any RosterElf page, or tap More → Support & Questions in the mobile app. Elf AI answers 24/7 and hands you to our support team when it can’t solve something.
- Book a support call: Schedule a free 30-minute support call with our RosterElf Customer Success Team.
- Email: Reach out to us at customersupport@rosterelf.com.
Don’t hesitate to get in touch; we’re always ready to help!
Frequently asked questions
1. What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) is a security method that requires more than one form of verification to access your account. It enhances account protection against unauthorised access.
2. How do I set up MFA with Google Authenticator?
To set up MFA with Google Authenticator, download the app from your device’s app store and follow the instructions in the Google Authenticator setup guide.
3. How can I log in using MFA?
When logging in with MFA enabled, RosterElf sends a push notification containing a verification code to your RosterElf mobile app and emails a verification code to your registered address at the same time. Enter either code into the verification field and click Verify Code to complete the login process.
4. What should I do if I don't receive the push notification or email code?
If you don’t receive the push notification or email code, wait for the on-screen countdown, then click Resend by SMS to have a verification code sent to your registered mobile number instead. Your phone may also be filtering the text into a spam folder — see the SMS verification code not received guide for steps to check on iPhone and Android.
5. How can I update my mobile number for MFA?
If you have successfully logged in using the push notification or email code, you can update your mobile number in your profile settings. If you are unable to log in, contact a manager or admin for assistance.
6. Why am I not receiving my MFA SMS code on my iPhone?
If you are not receiving your MFA SMS code on your iPhone, please check your SMS spam or filtered messages folder. On iPhone, filtered or unknown messages can sometimes prevent MFA codes from appearing in your main inbox. See the SMS verification code not received guide for full troubleshooting steps.