Mobile sales consultant job description
A comprehensive job description template for mobile sales consultant positions in Australian telecommunications and mobile phone retail stores. Covers technical product knowledge, sales responsibilities, plan activations and carrier compliance aligned with the General Retail Industry Award.
Mobile sales consultant job description
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About the mobile sales consultant role
A mobile sales consultant combines technical product knowledge with sales expertise to help customers choose the right smartphone, plan and accessories. They explain complex features in simple terms, process connections and activations through carrier systems, and work towards sales targets in a fast-paced retail environment.
In Australia, mobile sales consultants are typically classified under the General Retail Industry Award 2020 (MA000004) at Level 1-3, depending on their technical expertise and responsibilities. Pay rates often include commission structures alongside base wages, with penalty rates for weekend and evening work.
This template provides a foundation for creating clear, compliant job descriptions that attract candidates with the right blend of technical knowledge and sales ability. Use rostering software to schedule your mobile retail team efficiently across peak trading periods and product launches.
Key responsibilities
Core duties included in this job description template
Customer consultation
Understand customer needs, recommend suitable devices and plans, explain technical features and help customers make informed decisions.
Sales and activations
Meet sales targets, process phone sales and connections, activate services using carrier systems and upsell accessories and additional services.
Product knowledge
Maintain expert knowledge of smartphones, tablets, plans, network technologies and accessories. Compare devices and explain differences clearly.
Compliance
Follow telecommunications regulations, carrier policies and store procedures. Verify customer identity, explain contracts and ensure proper documentation.
Technical support
Provide basic setup assistance, demonstrate device features, explain settings and troubleshoot common issues. Escalate complex technical problems appropriately.
Store operations
Maintain product displays, manage stock, support opening and closing procedures and ensure store cleanliness and security.
Skills and attributes
What to look for in mobile sales consultant candidates
Technical aptitude
Strong understanding of mobile technology, operating systems, specifications and network capabilities.
Communication skills
Ability to explain technical concepts clearly, listen to customer needs and provide tailored recommendations.
Sales ability
Proven sales skills with ability to meet targets, upsell effectively and close sales confidently.
Results focused
Target-driven mindset with ability to track performance metrics and consistently achieve sales KPIs.
Compliance knowledge
Understanding of telecommunications regulations, carrier requirements and proper documentation procedures.
Customer service
Professional manner, patience in explaining complex concepts and commitment to positive customer experiences.
Qualifications and requirements
Mobile sales consultant positions suit candidates with sales experience and genuine interest in mobile technology. Technical aptitude and ability to learn quickly are crucial as products evolve rapidly.
- Sales experience (Required)
Proven experience in retail sales or customer-facing roles
- Technical interest (Required)
Genuine passion for mobile technology and consumer electronics
- Availability (Required)
Flexibility to work weekends, evenings and peak trading periods
- Certificate in Retail or Telecommunications
Formal qualification in retail, sales or telecommunications
- Mobile retail experience
Previous experience in telecommunications or mobile phone retail
Working conditions
Set clear expectations about the mobile retail environment
- Working retail trading hours including weekends, evenings and public holidays
- Standing for extended periods and moving around the sales floor
- Meeting individual and store sales targets and KPIs
- Working with commission or bonus-based remuneration structures
- Fast-paced environment during product launches and promotional periods
- Continuous learning of new products, technologies and carrier systems
Award coverage
Understanding the General Retail Industry Award for mobile retail
General retail industry award 2020
Mobile sales consultant positions are covered by the General Retail Industry Award 2020 (MA000004). Consultants typically fall under Level 1-3 classifications based on experience and technical expertise. View current Retail Award pay rates.
Ensure you classify roles correctly and use award interpretation software to calculate penalty rates for weekend and evening work accurately. Commission structures must comply with minimum wage guarantees.
Career progression
Mobile sales consultants can progress to senior sales roles, team leadership, technical specialist positions or store management. Building deep product expertise, achieving consistent sales results and demonstrating leadership capability opens advancement opportunities.
Many mobile retailers offer training programs and promote from within, making sales consultant roles excellent entry points to telecommunications retail careers with potential progression into broader technology sectors.
Who should use this template?
This job description template is designed for Australian telecommunications and mobile phone retailers
Clear job descriptions attract candidates with the right blend of technical knowledge and sales expertise.
How to use this template
Tips for customising the mobile sales consultant job description
Define carrier partnerships
Specify which carriers and network providers you work with, and any specific system knowledge required.
Clarify sales targets
Outline sales KPIs, commission structure and performance expectations clearly to attract results-oriented candidates.
Specify technical knowledge
Detail the level of product knowledge expected, from basic smartphone features to advanced technical specifications.
Include compliance requirements
Mention telecommunications compliance, identity verification procedures and documentation requirements specific to your carriers.
Verify award classification
Confirm the appropriate Level 1-3 classification based on technical expertise and responsibilities under the General Retail Industry Award.
Highlight career development
Include information about training programs, product knowledge development and advancement opportunities to attract ambitious candidates.
Legal disclaimer
This template is designed to reflect Australian workplace standards and telecommunications retail industry practices at the time of publication. It is provided as a general guide only and does not constitute legal advice.
You should review and tailor this template to suit your business, carrier partnerships and specific requirements. Confirm the applicable modern award classification and support compliance with all relevant employment laws and telecommunications regulations. For complex situations, seek independent legal or HR advice.
Frequently asked questions
Common questions about mobile sales consultant job descriptions, qualifications and employment. Built for Australian small businesses.
- A mobile sales consultant assists customers with smartphone purchases, explains features and plans, processes phone connections and activations, and meets sales targets. They need strong technical product knowledge across devices, mobile plans and carrier systems under the General Retail Industry Award.
- Mobile sales consultants typically fall under Level 1-3 of the General Retail Industry Award 2020 (MA000004). Level 1 covers new employees, Level 2 covers those with product knowledge who can advise customers, and Level 3 covers those with specialist technical skills or additional responsibilities. See our Retail Award pay rates guide.
- A mobile sales consultant focuses on product sales, plan recommendations and activations. Technical support staff primarily troubleshoot device issues, perform repairs and provide after-sales service. Some mobile retailers combine these roles depending on store size and service model.
- Formal telecommunications qualifications aren't mandatory but technical aptitude is essential. Mobile sales consultants need strong product knowledge of smartphones, plans, networks and accessories. Most importantly, they need ability to explain technical features clearly and keep pace with rapidly changing technology.
Related resources
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Learn moreRetail award pay rates
Current pay rates, penalty rates and allowances under the General Retail Industry Award 2020.
View ratesRegulatory sources
This job description is aligned with Australian workplace award requirements.
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Disclaimer
This document is a general job description template provided for informational purposes only. It is not legal advice and may not reflect the latest changes in legislation or apply to every workplace situation. RosterElf Pty Ltd and the template provider accept no liability for any loss arising from reliance on this document. Users should seek independent legal advice and customise the template to ensure it complies with all relevant laws, awards and workplace requirements.