Call centre rostering, payroll & HR software
Contact centres need to balance fluctuating call volumes, skills-based queues, and strict adherence. RosterElf integrates rostering, time & attendance, payroll, and HR functions so managers can align staffing to forecasts and provide mobile self-service for agents.
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Match skills to queues and SLAs
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Track police checks and training
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Integrate with Xero and MYOB
Trusted by Australian businesses
From local cafes to national retail chains, thousands of businesses rely on RosterElf for rostering, HR and payroll.
Everything you need to manage your call centre workforce
Six powerful modules working together to simplify call centre staff rostering, HR, payroll, time tracking, payroll, HR, communication, and analytics.
Security rostering
Schedule guards across sites
Build rosters for static guards, patrol officers, and event security. Manage 24/7 coverage and licence requirements.
- 24/7 shift coverage
- Licence-based scheduling
- Multi-site rosters
- Event security planning
Time & attendance
Verify guard presence on site
GPS clock-ins prove guards are at assigned locations. Patrol check-ins verify rounds. Digital timesheets for client billing.
- Site clock-in verification
- Patrol check-ins
- GPS tracking
- Client billing records
Payroll integration
Security Award rates automated
Connect to Xero or MYOB. Automatic penalty rates for nights, weekends, and public holidays under the Security Award.
- Security Award interpretation
- Night shift penalties
- Holiday loadings
- Xero/MYOB sync
HR for security
Manage licences and compliance
Track security licences, first aid certificates, and mandatory training. Get alerts before licences expire.
- Security licence tracking
- First aid certification
- Training records
- Expiry alerts
Team communication
Keep your guards connected
Share site updates and incident reports. Instant notifications for roster changes. Coordinate emergency responses.
- Incident reporting
- Site updates
- Roster notifications
- Emergency alerts
Security analytics
Track contract performance
Monitor labour costs against contracts. Track hours by site. Generate compliance reports for clients.
- Contract profitability
- Site hour tracking
- Compliance reporting
- Labour cost analysis
Employee rostering for call centres
Match skills to queues and SLAs
Plan rosters around forecasted call volumes, breaks, and channel mix using skills and location tags. Perfect Match AI suggests optimal staff by availability and preference.
Real-time labour budgets maintain wage costs across day parts and campaigns.
Time & attendance for call centres
Payroll-ready timesheets without disputes
Capture start, finish, and breaks via mobile or kiosk with optional photo and GPS verification for work-from-home checks.
Approved hours sync automatically to digital timesheets, supporting adherence tracking, overtime management, and audit trails.
Payroll integration for call centres
Fast, accurate pay runs
Approved timesheets sync directly to payroll with penalties, allowances, and overtime applied automatically.
Agents, team leads, QA, and support staff receive correct payment on time across multi-site or remote environments.
Leave management for call centres
Plan around PTO, training, and sickness
Agents request time off in the app and managers approve instantly.
Leave management updates rosters automatically, highlights conflicts, and suggests available replacements to protect SLAs and campaign targets.
Mobile apps for call centre teams
Fewer no-shows, better adherence
Staff confirm shifts, update availability, request swaps, and receive instant push alerts on mobile.
Managers fill open shifts faster, reduce no-shows, and keep remote or hybrid teams aligned to intraday changes.
HR compliance for call centres
Police checks, privacy and PCI training
Store and track credentials including police checks, privacy/PCI training, and client-specific inductions with expiry reminders.
Restrict rostering to qualified staff only to reduce risk on regulated campaigns.
Trusted by call centres
Hear from contact centres that simplified their workforce management with RosterElf. Built for Australian small businesses.
Andrew Nathan
November 13, 2025
"We are extremely happy with Roster Elf, it's a great improvement on the previous system we were using. Sean and all the staff have been fantastic, really know their stuff and make using RosterElf a pleasure."
Monica Van De Laak
October 16, 2025
"Sean was an amazing help, very patient and thorough."
Mary C.
October 13, 2025
"I can see my roster, enter availability, put leave in advance and clock on and off easily."
Partap Singh Thind
December 05, 2025
"Really detailed and helpful. First time user of a rostering software and I was provided with clear and easy to follow instructions with the promise of being available for any further questions or help that I might need in the future. Would definitely recommend"
Sarah Johnson
September 28, 2025
"Very easy to use and navigate. The support team is always quick to respond and helpful with any queries."
David L.
August 15, 2025
"Great tool for managing staff rosters and timesheets. Has made our scheduling much more efficient."
James Mitchell
November 28, 2025
"Excellent rostering software! The drag and drop feature makes creating weekly schedules a breeze. Our team loves the mobile app for checking their shifts."
Emma Richardson
October 22, 2025
"RosterElf has transformed how we manage our hospitality staff. The award interpretation feature alone saves us hours every pay period."
Michael Chen
September 15, 2025
"Finally found a rostering solution that understands Australian workplace requirements. The Fair Work compliance features give us peace of mind."
Rachel K.
August 30, 2025
"The integration with Xero is smooth. Timesheets flow directly into payroll without any manual data entry. Highly recommend for any small business."
Compare your options
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Common roles in call centres
Download free job description templates for your call centres team
Call centre rostering FAQ
- Yes, RosterElf's rostering software supports skills tagging. Tag agents by skills (sales, tech support, billing) and match them to queues. Perfect Match AI suggests optimal staff based on skills, availability, and shift preferences.
- Build roster templates for different demand patterns—peak hours, quiet periods, and seasonal spikes. RosterElf's drag-and-drop interface lets you quickly adjust staffing levels to match forecast volumes.
- Yes, use location tags to identify remote vs on-site agents. All staff appear on one roster regardless of location, simplifying hybrid workforce management across your contact centre.
- Yes, RosterElf supports multiple locations. Create separate rosters for each site or combine them in one view. Analytics track labour costs by site, helping you improve staffing across locations.
- Create rotating roster patterns for morning, afternoon, and evening shifts. RosterElf's templates ensure fair distribution of desirable and less desirable shifts across your team while maintaining coverage.
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We love our customers
At RosterElf, customer support isn't an add-on — it's part of who we are. Book a demo or chat with our team today — and experience the kind of support that makes RosterElf the most-loved workforce management platform in Australia.
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