Call centre rostering software for Australian businesses
Australian contact centres face fluctuating call volumes, skills-based routing, and hybrid workforce management. RosterElf unites rostering, time tracking, payroll, and HR so managers can focus on service levels instead of admin.
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Match agents to queues by skills
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Track certifications and training
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Integrate with Xero and MYOB
Built for contact centre realities
Call centre rostering isn't just about filling seats — it's about matching the right agents to the right queues at the right times, while managing compliance and costs.
Fluctuating call volumes throughout the day
Skills-based queue assignments
Managing remote and on-site agents
Clerks Award compliance and penalties
Break scheduling and adherence tracking
Training and compliance certifications
Call centre rostering that matches demand
RosterElf makes it easy to build rosters that align with call volume forecasts and queue requirements. Whether you're managing inbound support or outbound campaigns, the platform adapts to your needs.
- Drag-and-drop scheduling with live labour costs
- Templates for peak hours, campaigns, and quiet periods
- Skills-based rostering for queue assignments
- Multi-site and remote agent management
Related professional sectors
RosterElf also supports related industries with similar office-based and shift work scheduling needs.
Time and attendance for hybrid teams
Accurate time tracking is essential for call centre payroll and client billing. RosterElf gives managers confidence that what was rostered matches what was worked.
- GPS clock-in for remote and work-from-home agents
- Tablet kiosk for on-site contact centres
- Break tracking for adherence compliance
- Payroll-ready timesheets with penalties applied
Call centre award compliance, made simpler
The Clerks Private Sector Award has specific penalty rates, overtime rules, and break requirements. RosterElf helps reduce compliance risk by flagging potential issues early.
Clerks Private Sector Award penalty rates
Full-time and part-time employees (casual loading +25%)
| Period | Rate | Notes |
|---|---|---|
| Monday to Friday | 100% | Base rate |
| Saturday (first 2 hours) | 150% | All employees |
| Saturday (after 2 hours) | 200% | All employees |
| Sunday | 200% | All hours |
| Public holiday | 250% | All hours |
| Overtime (first 2 hours) | 150% | After ordinary hours |
Rates based on Clerks Private Sector Award (MA000002). Always verify with Fair Work.
Payroll-ready workforce data
RosterElf integrates call centre rostering and time tracking with payroll workflows, so approved hours flow through cleanly and consistently to Xero or MYOB.
- Fewer payroll errors from manual data entry
- Less time spent reconciling timesheets
- Clear records for audits and compliance checks
- Track hours by campaign for client billing
reduction in time spent on rostering
Australian call centres using RosterElf report significant time savings on roster creation, allowing managers to focus on service levels instead of admin.
Calculate your call centre rostering savings
See how much time and money RosterElf could save your contact centre each week.
Your current rostering
Based on 70% time reduction with automated rostering
Your potential savings
No credit card required
More than call centre rostering software
RosterElf brings together everything contact centre managers need to run efficient, compliant operations.
Why call centres choose RosterElf
Call centre rostering that adapts
Build rosters that match call volume forecasts. Assign agents based on skills, queue training, and availability.
Time tracking for hybrid teams
Clock in and out using mobile devices or shared tablets. Track hours for remote and on-site agents accurately.
Award compliance made simpler
Reduce compliance risk by flagging potential issues early. Structure workforce data for accurate payroll processing.
Control wage costs
See live labour costs as you build rosters. Reduce overstaffing and understaffing before shifts are published.
Fast team communication
Notify agents when rosters are published or updated. Manage shift swaps with approval workflows.
Certification tracking
Track PCI compliance, privacy training, and campaign certifications. Receive reminders before certifications expire.
Trusted by call centres
Hear from contact centres that simplified their workforce management with RosterElf
Andrew Nathan
November 13, 2025
"We are extremely happy with Roster Elf, it's a great improvement on the previous system we were using. Sean and all the staff have been fantastic, really know their stuff and make using RosterElf a pleasure."
Monica Van De Laak
October 16, 2025
"Sean was an amazing help, very patient and thorough."
Mary C.
October 13, 2025
"I can see my roster, enter availability, put leave in advance and clock on and off easily."
Compliance resources
Official resources for call centre employers in Australia.
Explore similar industries
See how RosterElf helps other businesses like yours
Real support from people who understand your business
At RosterElf, support isn't a ticket system — it's part of the product. Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
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Guided setup and onboarding
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Award and payroll questions answered
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Ongoing help as your team grows
5.0 average rating Rated 5.0 by Australian businesses
Call centre rostering FAQ
- The best call centre rostering software for Australian businesses combines easy roster creation, skills-based scheduling, award compliance, and payroll integration. RosterElf is designed specifically for Australian contact centres, with built-in support for the Clerks Award, multi-queue management, and integrations with Xero and MYOB.
- Yes, RosterElf's rostering software supports skills tagging. Tag agents by skills (sales, tech support, billing) and match them to queues. Schedule optimal staff based on skills, availability, and shift preferences.
- Build roster templates for different demand patterns—peak hours, quiet periods, and seasonal spikes. The drag-and-drop interface lets you quickly adjust staffing levels to match forecast volumes.
- Yes, use location tags to identify remote vs on-site agents. All staff appear on one roster regardless of location, simplifying hybrid workforce management across your contact centre.