Call centre rostering & shift scheduling software
Roster agents to the volume curve, handle swaps without email and pay correctly — without enterprise complexity.
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Agent scheduling to call volume
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Shift swaps with manager approval
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Integrates with Xero and MYOB
Designed for the realities of call centre work
A contact centre’s demand curve is measured in half-hours, and the roster is the only lever that moves against it.
Call volume that peaks by half-hour
Extended and overnight coverage
Breaks that must not all fall together
High attrition and constant onboarding
Shift swaps requested daily
Skill-based routing and queues
Call centre shift scheduling around the volume curve
Call centre rostering is a coverage problem at half-hour resolution: the same headcount spread differently is a different answer rate.
Roster to the curve, not to the day
Breaks staggered so the queue never empties of agents
Build coverage against the volume pattern and stagger breaks inside it, so the queue keeps its agents through lunch.
- Template coverage against the volume pattern
- Stagger breaks so coverage holds through the day
- Roster agents by skill and queue
- Let agents swap shifts with manager approval
Time and attendance for agents
Adherence matters, but so does paying somebody for the twenty minutes they actually stayed back.
Attendance reconciled to the roster
Desktop or mobile clock-in
Agents clock in at their workstation or on their phone, and the hours actually worked reach payroll with penalties applied.
- Clock-in at the workstation or on a phone
- Overnight and weekend hours tracked accurately
- Break rules applied for long shifts
- Worked hours convert straight into payroll-ready timesheets
Payroll-ready workforce data
Approved hours should reach the pay run without being re-keyed, penalties and all.
From the roster to the pay run without a spreadsheet in between
Award interpretation already applied
RosterElf connects call centre scheduling and time tracking to payroll, so approved hours flow cleanly to Xero or MYOB with penalties already applied.
- Fewer payroll errors from manual data entry
- Less time reconciling timesheets each fortnight
- Clear records for audits and compliance checks
- Faster pay runs, even through a busy period
Australian call centres using RosterElf report significant time savings on schedule creation. Based on customer feedback and ROI calculator data.
More than call centre scheduling software
Scheduling is one job of several. RosterElf puts communication, HR and time tracking in the same place, so a call centre team has one app rather than four.
Why call centres choose RosterElf
RosterElf is built for Australian workplaces, with Fair Work compliance, modern awards and local payroll integrations as the starting point rather than an add-on.
Save hours on scheduling
Less time building and re-fixing the roster every week.
Control labour costs
See live wage cost as you schedule — no guesswork until payday.
Australian compliance
Fair Work record keeping and award interpretation built in.
All employment types
Works for casual, part-time and full-time staff.
Easy to adopt
Intuitive for managers and staff, with minimal training.
Single or multi-site
Scales from one site to a group.
Calculate your call centre scheduling savings
See how much time and money your business could save with RosterElf rostering software.
Your current rostering
Based on 70% time reduction with automated rostering
Your potential savings
No credit card required
Trusted by call centres across Australia
Hear from Australian businesses that simplified their scheduling with RosterElf
Andrew Nathan
November 13, 2025
"We are extremely happy with Roster Elf, it's a great improvement on the previous system we were using. Sean and all the staff have been fantastic, really know their stuff and make using RosterElf a pleasure."
Monica Van De Laak
October 16, 2025
"Sean was an amazing help, very patient and thorough."
Mary C.
October 13, 2025
"I can see my roster, enter availability, put leave in advance and clock on and off easily."
Common roles in call centres
Download free job description templates for your call centres team
Explore similar industries
See how RosterElf helps other businesses like yours
Call centre scheduling and rostering resources
Free scheduling tools, templates and guides for Australian call centres
Try call centre staff scheduling free
Build your first call centre roster in minutes. No credit card required.
Real support from people who understand your business
At RosterElf, support isn't a ticket system — it's part of the product. Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
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Guided setup and onboarding
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Award and payroll questions answered
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Ongoing help as your team grows
Call centre staff scheduling FAQ
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The best call centre scheduling software builds coverage against the volume curve at half-hour resolution, staggers breaks so the queue keeps its agents, lets agents swap shifts with manager approval instead of by email, and exports to payroll without re-keying. RosterElf does all four.
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Most Australian contact centres run 7.6-hour or 8-hour shifts for full-time agents, with part-time and casual shifts commonly 4 to 6 hours to cover peak windows. The award sets minimum engagement periods, so a very short shift may not be lawful — check the award or agreement that covers your centre.
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Let agents request the swap and route it for manager approval rather than handling it over email. In a centre with high daily swap volume, the approval step is where coverage is either protected or quietly lost.