Many Australian SMEs still build rosters in spreadsheets, believing it's the most cost-effective approach. After all, Excel is already paid for, and you know how to use it. But when you add up the true costs of manual rostering—manager time, errors, no-shows, compliance risk—the "free" option often costs more than dedicated employee rostering software.
This isn't about convincing you to buy software you don't need. For very small teams with simple schedules, spreadsheets might genuinely be sufficient. But for most businesses with 10+ shift workers, complex awards, or multiple locations, the economics change significantly.
This guide breaks down the real costs on both sides so you can make an informed decision for your business.
Quick summary
- Manual rostering typically takes 2-4 hours weekly for a 20-person team; software reduces this to under an hour
- Hidden costs include payroll errors, no-shows, compliance risk, and communication overhead
- Software typically pays for itself through time savings alone for teams of 10+ staff
- Integration with time tracking and payroll eliminates duplicate data entry
The true cost of spreadsheet rostering
Spreadsheets have zero licensing cost, but they're far from free when you account for everything that goes into making them work:
Direct time costs
- Building the roster: Manually entering shifts, checking availability, and balancing hours across staff. For a 20-person team, this typically takes 1-2 hours per week.
- Communicating the roster: Converting to a shareable format, emailing or printing, answering questions from staff who didn't see updates. Add another 30-60 minutes.
- Managing changes: Processing swap requests, updating the spreadsheet, re-communicating changes. This can consume an additional 1-2 hours weekly.
- Payroll preparation: Manually transferring hours from your roster and timesheets to payroll. Without integration, this adds significant processing time.
Hidden costs
- Award calculation errors: Manually applying penalty rates and overtime calculations increases error risk. Underpayments require back-pay plus admin time to fix; overpayments are rarely recovered.
- No-shows from communication failures: Staff who didn't see roster updates or changes. Each no-show costs you in scrambling for cover, potential overtime, or being understaffed.
- Overstaffing: Without real-time cost visibility while building rosters, it's easy to schedule more staff than needed.
- Compliance exposure: No audit trail of when rosters were published, who acknowledged them, or what changes were made. This creates risk in Fair Work disputes.
Cost comparison: spreadsheets vs software
Here's a realistic comparison for a typical Australian SME with 20 shift workers:
| Cost category | Spreadsheets | Rostering software |
|---|---|---|
| Software licensing | $0 | ~$100-200/month |
| Manager time (rostering) | 3-4 hrs/week @ $40/hr = $520-640/month | 45 mins/week @ $40/hr = $130/month |
| Communication overhead | 1 hr/week = $160/month | Automated = minimal |
| Payroll data transfer | Manual entry time | Integrated/automated |
| Error correction | Variable (potentially significant) | Reduced through automation |
| Estimated monthly cost | $680-800+ (time only) | $230-330 (software + time) |
This comparison doesn't include the value of reduced errors, better compliance, or improved staff satisfaction—all of which have real business impact.
What spreadsheets can't do
Beyond cost, there are capabilities that spreadsheets simply don't offer:
Real-time cost calculations
Spreadsheets don't show you labour costs as you build the roster. You only see the impact after the fact.
Automatic award interpretation
Complex penalty rates, overtime thresholds, and allowances must be calculated manually—error-prone and time-consuming.
Staff-facing communication
No push notifications, no acknowledgement tracking, no easy way for staff to check rosters from their phones.
Shift swap management
No formal process for swap requests, finding available staff, or getting manager approval—it all happens informally.
Time tracking integration
Roster and actual hours live in separate systems, requiring manual reconciliation and payroll preparation.
Availability management
No central system for staff to submit availability before you build rosters—you're working from outdated information.
When spreadsheets might be enough
To be fair, spreadsheets can work for some businesses. Consider sticking with manual rostering if:
- You have fewer than 10 staff with simple, predictable schedules
- Everyone works the same hours every week (no rotating shifts)
- You don't need to track time or integrate with payroll
- Award compliance is straightforward (few penalty rates)
- Staff communication is easy (everyone's on-site regularly)
If even a few of these don't apply, the case for software becomes strong.
What rostering software brings
Here's what you gain with dedicated rostering software:
Real-time labour costs
See costs as you build rosters, with automatic penalty rate calculations based on award rules.
Time tracking integration
Connected time and attendance means roster and actual hours in one system.
Instant communication
Push notifications via staff communication tools when rosters are published or changed, with read acknowledgements.
Staff self-service
Availability submission, shift swap requests, and roster viewing via mobile app—less admin for managers.
Compliance documentation
Audit trails showing when rosters were published, who saw them, and what changes were made.
What to do if you're considering the switch
If the costs are pointing toward software, here's how to make the transition smoothly:
- Calculate your current costs: Track how much time you actually spend on rostering-related tasks for a few weeks. Include all the communication, changes, and payroll preparation.
- Trial before committing: Most rostering software offers free trials. Test with real data and real staff to see if it works for your team.
- Start with core features: Don't try to use every feature immediately. Get rostering and communication working first, then add time tracking and payroll integration.
- Get staff onboard: Explain the benefits to staff (easier roster access, swap requests, mobile convenience). Their adoption is critical to success.
- Run parallel briefly: Keep your spreadsheet as backup for the first week or two, but commit to using the new system as the primary source of truth.
How RosterElf compares to spreadsheets
RosterElf is designed specifically for Australian SMEs replacing spreadsheet rostering:
- Australian award built-in: Automatic rate calculations for hospitality, retail, healthcare, and other awards—no manual penalty rate lookups.
- Drag-and-drop rostering: Build rosters visually with real-time cost feedback. See overtime before it happens.
- Mobile app for staff: Staff check rosters, submit availability, and request swaps from their phones—no more "I didn't see the roster."
- Integrated time tracking: Clock-in/clock-out via app feeds directly into timesheets. Roster vs actual comparison is automatic.
- Payroll export: Send verified timesheets to Xero, MYOB, or KeyPay with correct rates applied.
- Priced for SMEs: Affordable per-employee pricing that makes sense for businesses of all sizes.
Switch from spreadsheets to smart rostering
RosterElf replaces manual spreadsheet rostering with automated scheduling, reducing hours of admin work to minutes while improving accuracy.
- Build rosters in minutes, not hours
- Automatic availability checking
- Instant staff notifications
Frequently asked questions
How much time does manual rostering actually take?
For a typical SME with 15-30 staff, manual rostering using spreadsheets typically takes 2-4 hours per week. This includes building the roster, checking availability, communicating changes, and handling swaps. Rostering software can reduce this to 30-60 minutes.
What are the hidden costs of spreadsheet rostering?
Hidden costs include manager time spent on avoidable admin, payroll errors from manual data transfer, no-shows due to communication failures, overstaffing from poor planning, compliance risk from incorrect award application, and staff turnover from scheduling frustrations.
When should a business switch from spreadsheets to rostering software?
Consider switching when you have 10+ staff, spend more than 2 hours weekly on rostering, experience regular no-shows or scheduling conflicts, struggle with award compliance, or want to integrate rostering with time tracking and payroll.
How does rostering software reduce labour costs?
Software shows real-time labour costs as you build rosters, identifies overtime before it happens, helps match staffing to demand patterns, and applies award rates automatically to prevent underpayment back-pay claims.
Is rostering software worth it for small businesses?
For most businesses with 10+ shift workers, yes. The time savings alone often exceed the software cost, plus you get benefits like reduced errors, better communication, and compliance support that spreadsheets can't provide.
Can I keep using spreadsheets alongside rostering software?
Most businesses find it creates duplication and defeats the purpose. The value of rostering software comes from centralising everything. However, you can usually export data to spreadsheets for custom analysis if needed.
How long does it take to implement rostering software?
Most businesses are operational within a few days. Setup involves adding employees with their pay rates and classifications, then creating your first roster. Staff typically adapt quickly as modern apps are designed to be intuitive.
Related RosterElf features
Disclaimer: Cost estimates in this article are indicative and will vary based on your specific business circumstances, team size, and award complexity. We recommend calculating your actual rostering time costs before making any software decisions.
