Luggage handler job description

Essential qualifications include an ASIC (Aviation Security Identification Card), which requires background checks and is mandatory for working in secure airport areas. Handlers should have completed manual handling training and hold a current Working with Children Check where required. Some positions require forklift or ground support equipment licences. Use HR software to track ASIC and licence expiry dates.

An ASIC (Aviation Security Identification Card) is a security pass required to access secure areas at Australian airports. Applicants must undergo criminal history and security checks through an Issuing Body. The process typically takes 2-4 weeks. Employers usually sponsor new employees to obtain their ASIC, but candidates with an existing valid ASIC are highly desirable.

For experienced roles, look for previous airport or ground handling experience, familiarity with baggage handling systems and equipment, demonstrated physical fitness, and experience working in team-based environments. Experience with dangerous goods handling or aircraft loading procedures is highly valuable.

A forklift licence is desirable but not always essential. Some ground support equipment requires specific licences or workplace-based training. Handlers operating belt loaders, tugs or cargo loaders typically receive on-the-job training and equipment-specific certification from their employer.

This depends on your operational needs and flight schedules. Permanent positions provide consistency and retain trained staff, while casuals offer flexibility during peak travel periods. Many ground handling companies maintain a core permanent team supplemented by casuals. See our guide on casual vs permanent employment trends.

Under the Airport Employees Award, penalty rates apply for: Saturdays (150%), Sundays (200%), public holidays (250%), and shift work penalties for early morning, evening and night shifts. Casual employees receive a 25% loading. Use award interpretation software to calculate rates accurately.

Under the Airport Employees Award, the minimum engagement for casual employees is typically 3 hours per shift. Part-time employees have guaranteed minimum hours. Check the specific award provisions for your operation type and state.

Key elements include: position title and classification level, employment type, hourly rate, applicable award, required security clearances (ASIC), main duties, work location (airport terminal), shift patterns, PPE and safety equipment requirements, and physical fitness requirements. Use our digital employment contracts to simplify this process.

Under the Airport Employees Award, rosters should be provided at least 7 days in advance where practicable. Changes require reasonable notice unless due to unforeseen circumstances like flight delays or cancellations. Using rostering software helps support compliance and gives staff visibility of upcoming shifts.

Yes, airport operations run 24/7 and early morning and night shifts are common for luggage handlers to support flight schedules. Shift requirements should be clearly communicated in the job description. Under the award, employees are entitled to shift penalties for early morning (before 6am) and night work. Be clear about shift expectations during hiring.

Under the Airport Employees Award, employees working more than 5 hours are entitled to an unpaid meal break of 30-60 minutes. Paid rest breaks also apply based on shift length. Breaks must be scheduled to ensure continuous baggage handling operations. Use rostering tools to manage coverage.

Flight delays and irregular operations require flexible rostering. Maintain a pool of on-call staff who can be contacted for extended shifts or unplanned requirements. Consider split shifts during peak arrival and departure windows. Use rostering software with real-time updates to communicate schedule changes quickly.