100% free transport & passenger services job description templates
Professional job description templates for transport, airport and passenger service roles. Award-aligned, customisable and suitable for all Australian transport operations. 100% free, no signup required.
Browse templatesTransport & passenger services in australia
Australia's transport and passenger services sector includes airport operations, bus and coach services, shuttle operations, limousine and chauffeur services, and parking facilities. These roles require strong customer service skills, safety awareness and the ability to work shift patterns including early mornings, evenings and weekends.
Transport operations run 24/7 across airports, public transport networks and private services. Employees need appropriate licences, security clearances (particularly for airport roles) and the flexibility to work irregular hours. Roles range from driving positions to customer service, ground operations and supervisory management.
These templates are designed for Australian transport operators, airports, coach companies, shuttle services and parking operators hiring staff under the Passenger Vehicle Transportation Award, Road Transport Award or Airport Employees Award.
Transport job description templates
Choose from 9 professional templates covering all major transport and passenger service roles
Airport Customer Service Agent
Provides passenger assistance at airports including check-in, boarding, information and customer support. Handles enquiries, manages bookings and ensures smooth passenger experiences.
View templateBus Attendant
Assists passengers with boarding, monitors safety, provides customer service and supports the driver. Common in school bus services, accessible transport and tour operations.
View templateCar Park Attendant
Manages parking facilities, assists customers, issues tickets, monitors vehicle movements and ensures security. Works in airports, shopping centres, hospitals and event venues.
View templateChauffeur Driver
Provides professional passenger transportation in luxury vehicles. Responsible for safe, punctual and courteous service with high presentation standards for corporate and VIP clients.
View templateGround Staff
Supports airport operations including aircraft servicing, baggage handling, marshalling and ramp operations. Works in all weather conditions to ensure on-time aircraft turnarounds.
View templateLuggage Handler
Loads and unloads passenger baggage and cargo from aircraft. Operates baggage handling equipment, sorts items to correct destinations and ensures safe handling of all luggage.
View templateShuttle Driver
Transports passengers on regular routes between locations such as airports, hotels, car parks and venues. Maintains schedules, provides customer service and ensures passenger safety.
View templateTicketing Officer
Processes ticket sales, handles reservations, provides fare information and assists customers with journey planning. Works at transport terminals, stations or customer service centres.
View templateTransport Supervisor
Oversees daily transport operations, manages staff rosters, ensures service standards, handles incidents and maintains compliance with safety and operational requirements.
View templateAward coverage for transport workers
Understanding which modern award applies to your transport operation
Passenger vehicle transportation award (MA000063)
Covers employees engaged in passenger transportation by road including bus services, shuttle services, chauffeur services and limousine operations. Applies to drivers, attendants and related roles.
View pay ratesAirport employees award (MA000048)
Covers employees working at airports in ground operations, baggage handling, customer service, parking and airport support roles. Includes specific provisions for shift work and airport conditions.
View pay ratesRoad transport award (MA000038)
May apply to some transport operations involving long-distance driving and logistics. Check if your operation falls under this award or the Passenger Vehicle Transportation Award.
View pay ratesNot sure which award applies? Check with Fair Work or seek advice from an HR professional. Award coverage depends on your specific operation and the type of work performed.
Who should use these templates
What should a transport job description include?
Essential elements for effective transport job descriptions
All templates include these sections and can be customised to your specific operation.
Hiring transport staff with vs without clear job descriptions
Without clear job descriptions
- Confusion about licence requirements
- Applicants unclear on shift expectations
- Safety responsibilities not documented
- Higher staff turnover from mismatched expectations
With clear job descriptions
- Qualified applicants with correct licences
- Clear expectations on hours and shifts
- Safety and compliance requirements defined
- Better retention through role clarity
Legal disclaimer
These job description templates are designed to reflect Australian transport industry standards and modern award provisions at the time of publication. They are provided as a general guide only and do not constitute legal or HR advice.
You should review and tailor each template to suit your specific transport operation, applicable modern award, licence requirements, security clearances and workplace circumstances. For complex hiring situations or award interpretation, independent advice should be sought from Fair Work or an HR professional.
Why these templates matter
Clear job descriptions help you attract qualified transport workers who understand shift patterns, licence requirements and safety responsibilities from the outset. This reduces recruitment mistakes and improves retention in an industry where staff turnover can be challenging.
Well-structured job descriptions also ensure award compliance, document role requirements for Fair Work purposes, and provide a foundation for performance management and training programs.
These templates are specifically designed for Australian transport and passenger services operations, incorporating industry-specific requirements and modern award provisions.
Transport job descriptions FAQ
- We offer templates for passenger transport roles (bus attendants, chauffeur drivers, shuttle drivers), airport operations (ground staff, luggage handlers, customer service), support roles (ticketing officers, car park attendants) and supervisory positions (transport supervisors). All templates are tailored for Australian transport and passenger services.
- Transport workers are typically covered by the Passenger Vehicle Transportation Award 2020 (MA000063) for passenger vehicles, the Road Transport (Long Distance Operations) Award 2020 (MA000038) for some driving roles, or the Airport Employees Award 2020 (MA000048) for airport-based positions. Check which award applies to your specific operation.
- Yes, most driving roles require appropriate driver licences for the vehicle class, plus passenger service authorisations where applicable. Airport roles may require Aviation Security Identification Cards (ASIC). All roles typically require police checks. Include specific licence requirements in your job description.
- This depends on your service patterns. Permanent staff provide consistency for regular routes and shifts, while casuals offer flexibility for peak periods, events or seasonal demand. Many transport operators use a core permanent team supplemented by casual staff. See our guide on casual vs permanent employment trends.
- Yes, these templates are designed to work together. You might need shuttle drivers, ticketing officers and a transport supervisor to manage them. Customise each template to suit your specific operation.
Need help managing your transport workforce?
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Try RosterElf freeDisclaimer
This document is a general job description template provided for informational purposes only. It is not legal advice and may not reflect the latest changes in legislation or apply to every workplace situation. RosterElf Pty Ltd and the template provider accept no liability for any loss arising from reliance on this document. Users should seek independent legal advice and customise the template to ensure it complies with all relevant laws, awards and workplace requirements.