100% free transport & passenger services job description templates

Transport employers must meet Work Health and Safety (WHS) obligations including fatigue management, vehicle safety checks, incident reporting and emergency procedures. Airport roles have additional security and safety requirements. Include safety responsibilities clearly in job descriptions.

Most airport employees require an Aviation Security Identification Card (ASIC), which involves background checks and security vetting. Some roles may require additional clearances. Processing can take several weeks, so factor this into your hiring timeline.

Essential training includes WHS induction, customer service standards, emergency procedures, and role-specific training (e.g., fare systems, baggage handling, driving assessments). Ongoing training in safety, compliance and service standards is important for maintaining quality and meeting regulatory requirements.

While not always mandatory, first aid training is highly valuable in transport roles where staff interact with passengers and may need to respond to medical emergencies. Some employers require first aid certification, particularly for supervisory roles or isolated operations.

Keep records of licences, security clearances, training completions, incident reports, fatigue monitoring (for drivers), vehicle inspection logs and passenger feedback. Maintain accurate timesheets for award compliance. Digital systems help manage these requirements efficiently.

Under the relevant awards, penalty rates typically apply for: Saturdays (150%), Sundays (175-200%), public holidays (225-250%), overtime and shift work. Rates vary by award and classification. Use award interpretation software to calculate rates accurately.

Transport operations often run 24/7 with early starts, late finishes and split shifts. Use rostering software that handles shift patterns, ensures adequate breaks, manages fatigue risks and tracks hours against award requirements. Consider staff preferences where possible to improve retention.

Minimum engagement periods vary by award. The Passenger Vehicle Transportation Award and Airport Employees Award specify minimum shift durations for different employment types. Check your applicable award and include minimum shift information in your job descriptions.

Employers must provide reasonable notice of roster changes as specified in the relevant award. Changes may require employee agreement depending on the circumstances and contract terms. Emergency or operational changes may have different requirements. Document your rostering and notification procedures.

Implement fatigue management systems that comply with transport regulations and WHS requirements. This includes maximum driving hours, minimum rest breaks, monitoring shift patterns and providing processes for drivers to report fatigue concerns. Use scheduling tools that flag potential fatigue risks.