Question 1

What does a quality controller do in Australian manufacturing?

Accepted Answer

A quality controller inspects raw materials, in-process and finished products to ensure they meet specifications and quality standards. They conduct quality tests using gauges, instruments and visual inspection, record inspection results and non-conformances, and monitor production processes for quality issues. Under the Manufacturing and Associated Industries and Occupations Award 2020 (MA000010), quality controllers are typically classified at Level C7-C9 as Technical/Quality Employees depending on their skills and responsibilities.

Question 2

What award covers quality controllers in Australia?

Accepted Answer

Quality controllers in manufacturing are typically covered by the Manufacturing and Associated Industries and Occupations Award 2020 (MA000010). This award sets minimum pay rates, penalty rates and conditions for employees working in manufacturing operations. Always verify which award applies to your specific manufacturing business.

Question 3

What classification level should I use for a quality controller?

Accepted Answer

Under the Manufacturing Award 2020, quality controllers typically fall under Level C7-C9 (Technical/Quality Employee) depending on their qualifications, experience and level of responsibility. Level C7 applies to quality controllers conducting routine inspections, while C8 and C9 apply to those with advanced technical skills, quality system knowledge or supervisory responsibilities. See our Manufacturing Award rates guide for current classifications.

Question 4

Should I include pay rates in a quality controller job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive rates based on experience.' Check the Manufacturing Award 2020 for current rates.

Question 5

What qualifications do quality controllers need in Australia?

Accepted Answer

While formal qualifications are not always mandatory, many employers prefer quality controllers with a Certificate III in Manufacturing or Certificate IV in Quality Auditing. Previous QC/QA experience in manufacturing is highly valued, along with understanding of quality management systems (ISO 9001), measurement techniques and testing procedures. Basic computer skills for data entry and quality reporting are essential.

Question 6

How long does it take to get a Certificate IV in Quality Auditing?

Accepted Answer

A Certificate IV in Quality Auditing typically takes 12-18 months to complete. It can be studied full-time, part-time, or through a traineeship while working in a manufacturing environment. The qualification covers quality systems, auditing techniques, inspection methods and compliance requirements.

Question 7

Do quality controllers need ISO 9001 knowledge?

Accepted Answer

Understanding of ISO 9001 quality management system standards is highly beneficial for quality controllers. While not always mandatory, knowledge of ISO 9001 principles, quality documentation, corrective actions and continuous improvement processes significantly enhances a quality controller's effectiveness and career opportunities in manufacturing.

Question 8

What technical skills do quality controllers need?

Accepted Answer

Quality controllers need proficiency with measurement and testing equipment including micrometers, calipers, gauges, and coordinate measuring machines (CMM). They must understand technical drawings, specifications and tolerances. Strong attention to detail, analytical thinking and the ability to identify trends in quality data are essential skills.

Question 9

Should I hire casual or permanent quality controllers?

Accepted Answer

This depends on your production needs and volume. Permanent staff provide consistency in quality standards and build expertise with your products and processes. Casuals offer flexibility during peak production periods or for specific projects. Many manufacturers use a mix of both. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to quality controllers?

Accepted Answer

Penalty rates under the Manufacturing Award 2020 apply for shift work, Saturdays, Sundays and public holidays. Manufacturing operations often require quality controllers on afternoon, night or rotating shifts. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for quality controllers?

Accepted Answer

Under the Manufacturing Award 2020, minimum engagement periods apply - typically 2 hours for casual employees and 4 hours for part-time employees. However, quality controller shifts often align with production shifts (commonly 8 or 12 hours). Check the award for specific requirements.

Question 12

What should I include in a quality controller employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work location, shift patterns and hours, PPE requirements, qualifications verification, and safety compliance responsibilities. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to quality controllers?

Accepted Answer

Under the Manufacturing Award 2020, rosters must be provided at least 7 days in advance for part-time employees. Changes within this period require employee agreement. For casual employees, reasonable notice should be provided. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

How do I roster quality controllers across multiple production shifts?

Accepted Answer

Quality inspection coverage should align with production operations. For continuous manufacturing, quality controllers may need to be rostered on rotating shifts to maintain quality oversight during all production hours. Consider production volume, critical inspection points, and regulatory requirements when planning quality controller rosters. Use rostering software to manage shift coverage.

Question 15

What breaks are quality controllers entitled to?

Accepted Answer

Under the Manufacturing Award 2020, employees are entitled to meal breaks and rest breaks based on their shift length. Typically, a 30-minute unpaid meal break applies for shifts over 5 hours, and paid rest breaks of 10 minutes apply during shifts. Quality inspection duties must be covered during breaks to maintain production flow.

Question 16

Can quality controllers work overtime?

Accepted Answer

Yes, quality controllers can work overtime when required by production needs, urgent quality issues or end-of-batch testing. Overtime rates apply under the Manufacturing Award 2020 - typically time-and-a-half for the first 2-3 hours and double time thereafter. All overtime must comply with maximum hours and rest break requirements.

Quality controller job description