Question 1

What does a process worker do in Australia?

Accepted Answer

A process worker operates and monitors process equipment and machinery to manufacture products according to specifications. They prepare raw materials, monitor process parameters and product quality, follow batch recipes, maintain equipment, and record production data. Under the Manufacturing and Associated Industries and Occupations Award 2020 (MA000010), process workers are classified based on their skill level and responsibilities, typically ranging from Level C11 to C13.

Question 2

What award covers process workers in Australia?

Accepted Answer

Process workers are typically covered by the Manufacturing and Associated Industries and Occupations Award 2020 (MA000010). This award sets minimum pay rates, penalty rates and conditions for employees working in process manufacturing operations. Always verify which award applies to your specific manufacturing business.

Question 3

What classification level should I use for a process worker?

Accepted Answer

Under the Manufacturing Award 2020, process workers typically fall under Level C11 (trained production employee), C12 (advanced skills) or C13 (trade level skills). Classification depends on training, experience and the complexity of process operations performed. See our Manufacturing Award rates guide for current classifications.

Question 4

Should I include pay rates in a process worker job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive rates based on experience.' Check the Manufacturing Award 2020 for current rates.

Question 5

What qualifications do process workers need in Australia?

Accepted Answer

Process workers typically do not need formal qualifications for entry-level roles, though understanding of manufacturing processes is beneficial. Preferred qualifications include Certificate II or III in Process Manufacturing, forklift licences, First Aid certificates, and Food Safety certificates for food processing roles. Previous process or manufacturing experience is highly valued.

Question 6

What is a Certificate III in Process Manufacturing?

Accepted Answer

A Certificate III in Process Manufacturing is a nationally recognised qualification that provides skills in operating and monitoring process equipment, quality control, and workplace safety. It typically takes 12-18 months to complete and can be undertaken through apprenticeships or traineeships while working in a process manufacturing environment.

Question 7

Do process workers need Food Safety certification?

Accepted Answer

Food Safety certification is required for process workers in food manufacturing and beverage production facilities. The specific level required (Food Safety Supervisor or basic Food Handler) depends on the role and state regulations. Many employers provide this training to new employees.

Question 8

Is a forklift licence required for process workers?

Accepted Answer

A forklift licence (High Risk Work Licence for Forklift Operations) is preferred for process workers who need to move materials and products. Many process manufacturing facilities provide forklift training to suitable employees. The licence requires completion of an accredited training course.

Question 9

Should I hire casual or permanent process workers?

Accepted Answer

This depends on your production operations and shift patterns. Permanent staff provide consistency and deeper process knowledge, while casuals offer flexibility for peak periods. Many process manufacturers use a mix of both, particularly for 24/7 continuous operations. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to process workers?

Accepted Answer

Penalty rates under the Manufacturing Award 2020 apply for shift work, Saturdays, Sundays, public holidays, and overtime. Process facilities often operate continuously, requiring significant shift penalties for afternoon, night and rotating shifts. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for process workers?

Accepted Answer

Under the Manufacturing Award 2020, minimum engagement periods typically apply - generally 2-4 hours depending on employment type. However, process workers often work 8-12 hour shifts due to continuous process operations and handover requirements. Check the award for specific requirements.

Question 12

What should I include in a process worker employment contract?

Accepted Answer

Key elements include: position title and classification level (C11-C13), employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work location, shift patterns including rotating rosters, safety and PPE requirements, and any required licences or certifications. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to process workers?

Accepted Answer

Under the Manufacturing Award 2020, roster requirements vary by employment type. For continuous process operations with shift work, rosters should be provided with reasonable notice, typically 7 days in advance. Changes may require consultation with employees. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

How do I roster process workers for continuous operations?

Accepted Answer

Process manufacturing often requires 24/7 continuous operations with rotating shift patterns. Consider process handovers, equipment coverage, and employee work-life balance when creating rosters. Many facilities use 12-hour shifts or rotating 8-hour patterns. Use rostering software to manage complex shift rotations and ensure adequate process coverage.

Question 15

What breaks are process workers entitled to?

Accepted Answer

Under the Manufacturing Award 2020, employees are entitled to breaks based on their shift length. Typically, paid rest breaks and unpaid meal breaks apply. In continuous process operations, break arrangements must ensure equipment monitoring continues at all times. Plan rosters to provide adequate break coverage while maintaining process operations.

Question 16

How do I manage process worker shift handovers?

Accepted Answer

Effective shift handovers are critical in process manufacturing for safety and quality. Allow overlap time between shifts (typically 15-30 minutes) for handover communication about process conditions, equipment status, and any issues. Document handover procedures and ensure rosters provide adequate time for thorough handovers.

Process worker job description