Challenges before RosterElf

Before opening The Embassy, Teresa Klenk had to onboard an entirely new team of around 30 staff. With managers already juggling hundreds of tasks, learning a complicated workforce system simply wasn’t an option. Most platforms required long training sessions or felt overwhelming for new users.

They needed something intuitive — a single, easy-to-use tool that managers could learn in under an hour, staff could rely on daily, and onboarding wouldn’t turn into a massive time sink. Keeping payroll smooth and avoiding miscommunication across locations were also critical priorities.

RosterElf delivered the simplicity and reliability they needed from day one.

1. Getting Started Was Easy — No Stress, No Overwhelm

“Our managers wrapped their head around it in about 45 minutes.”

Launching a brand-new venue with 30 fresh staff could have been overwhelming, but RosterElf made the setup simple. Teresa wanted a system her leadership team could learn quickly without long training sessions or complicated workflows.

What stood out immediately was how intuitive everything felt. In under an hour, her managers were confident navigating rosters, updates and shift planning — a huge win during the chaos of opening a new hospitality venue.

For a team juggling hiring, training and day-one operations, having software that “just made sense” removed a major layer of stress.

2. Onboarding a Whole New Team Was Surprisingly Easy

“Onboarding so many people at once sounded like a big challenge… but it really wasn’t.”

One of the biggest early hurdles was onboarding 30 employees across different roles. Teresa expected this stage to be time-consuming — but RosterElf’s onboarding support made it smooth and fast.

The team completed a full group onboarding session, with an extra session for the head chef so he could manage his location independently. With clear guidance and simple workflows, what looked complex became one of the easiest parts of opening the business.

This meant more time focusing on service, quality and getting the venue ready — not wrestling with software.

3. Payroll Became Faster and Far Less Stressful

“I just confirm all the hours and it feeds into Xero automatically. Paying staff is super easy.”

With 30 employees, payroll day can be a major headache. Integrating RosterElf with Xero changed that instantly.

Once the rosters and hours were approved, everything flowed straight into Xero with no manual entry or double-handling. Teresa simply reviewed the hours and ran payroll — a huge time-saver during the busiest parts of the week.

For a fast-moving venue, this automation removed errors, saved hours, and took the pressure off her management team.

4. Staff Love the App — Clear, Simple and No Miscommunication

“They always know when they have their shifts… it’s all just in this one app.”

RosterElf wasn’t just easier for managers — it made life simpler for the entire staff.

Employees always know their shifts, changes update instantly, and everyone stays aligned without message chains or confusion. In hospitality, where miscommunication can escalate quickly, having one reliable source of truth keeps the venue running smoothly.

For a brand-new team, this clarity was essential from day one.

5. Support That’s Fast, Personal and Actually Helpful

“Whenever I needed help, I got it within an hour — Zoom calls, screen sharing, whatever I needed.”

During setup, support mattered just as much as the software. Teresa highlights RosterElf’s responsiveness as a key part of their success.

Whether it was a quick text, a call, or a Zoom session, answers came fast. Support staff even visited the venue early on to walk her through the basics. Every problem was solved in minutes rather than days.

For a new hospitality business with no time to waste, this level of support was invaluable.

6. A Final Verdict That Says It All

"If there’s something I don’t understand, I just text or call — and it’s resolved straight away. I genuinely recommend RosterElf.”

This line captures her entire experience in one message: the system is simple, the support is fast, and it makes running a busy venue easier every day. For The Embassy, RosterElf didn’t just streamline operations — it gave their new team confidence from day one.

For The Embassy, RosterElf wasn’t just helpful — it became a core part of opening successfully.