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HOSPITALITY CUSTOMER STORY

The Embassy by Devlin's

The Embassy by Devlin's venue

The Embassy by Devlin's is a modern Subiaco venue featuring European-inspired cuisine and relaxed atmosphere. When opening with a brand new team of 30 staff, they chose RosterElf for its simplicity — managers mastered the platform in just 45 minutes.

  • Managers trained in under 45 minutes

  • Seamless onboarding for 30 new staff

  • Automated payroll via Xero integration

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4.8 stars, 1,570 ratings

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"Our managers wrapped their head around it in about 45 minutes."

Teresa Klenk

Founder, The Embassy by Devlin's

THE STORY

The story of the embassy by Devlin's

The Embassy by Devlin's interior and dining
CUSTOMER STORY

About the embassy by Devlin's

The Embassy by Devlin's is a modern Subiaco venue that has quickly become a local favourite for its European-inspired cuisine, relaxed atmosphere, and personalised service.

Founded by Teresa Klenk, the venue offers everything from leisurely brunches to extended lunches and casual dinners — all delivered with genuine hospitality.

Opening a new venue meant building a team from scratch. With approximately 30 staff to onboard and train, they needed a rostering system that was fast to learn and easy to use from day one.

THE CHALLENGE

Challenges when opening

Opening a new venue with a brand new team came with significant workforce management challenges.

Training new staff on workforce management systems during a busy launch

Onboarding 30 new employees simultaneously without chaos

Time-consuming manual payroll procedures taking hours

Staff communication and shift visibility issues across the team

Need for intuitive software that staff could learn quickly

Responsive support needed during critical launch period

THE SOLUTION

How RosterElf helped the embassy

  • Intuitive interface that managers mastered in 45 minutes
  • Simplified onboarding workflows for 30 new staff
  • Automated Xero payroll integration saving hours
  • Centralised staff scheduling with full visibility
  • Responsive support whenever help was needed
The Embassy by Devlin's testimonial
IN THEIR WORDS

What teresa says about RosterElf

1. managers learned it in 45 minutes

"Our managers wrapped their head around it in about 45 minutes."

— Teresa Klenk

When you're opening a new venue, every minute counts. Teresa didn't have days to spend training managers on complicated software systems.

RosterElf's intuitive interface meant her managers could get up and running almost immediately. In under an hour, they were confidently creating rosters and managing shifts — letting them focus on what really mattered: the venue launch.

2. onboarding 30 staff was surprisingly easy

"Onboarding so many people at once sounded like a big challenge… but it wasn't."

— Teresa Klenk

Adding 30 new employees to any system sounds daunting. Different roles, varying availability, new contact details — it can quickly become overwhelming.

But with RosterElf, the process was straightforward. Staff could enter their own details, set their availability, and be ready to receive shifts without Teresa having to manage everything manually.

3. payroll happens automatically

"I just confirm all the hours and it feeds into Xero automatically."

— Teresa Klenk

Manual payroll is one of the biggest time drains for hospitality businesses. Calculating hours, entering data, checking for errors — it all adds up.

Teresa's payroll process is now reduced to confirming hours and letting RosterElf handle the rest. The seamless Xero integration means accurate timesheets flow directly into payroll without manual data entry.

4. staff always know when they're working

"They always know when they have their shifts… it's all in one app."

— Teresa Klenk

"When am I working?" — it's probably the most common question in hospitality. And when staff don't know, it leads to no-shows, confusion, and frustration.

With RosterElf, everything is in one place. Staff can check their shifts, request changes, and stay updated — all from their phone. No more group chat confusion or missed messages.

5. support when it matters

"Whenever I needed help, I got it within an hour."

— Teresa Klenk

Opening a new venue is stressful. When something goes wrong with your software, you need answers fast — not a ticket number and a 48-hour wait.

Teresa found that whenever she needed help, RosterElf's support team responded quickly. That kind of responsiveness made all the difference during the critical launch period.

FAQ

Frequently asked questions

  • The Embassy by Devlin's chose RosterElf for its intuitive interface that managers mastered in just 45 minutes. The simplified onboarding workflows allowed them to seamlessly add 30 new staff when opening their venue, without the chaos of manual processes.
  • Since implementing RosterElf, The Embassy has benefited from managers trained in under 45 minutes, seamless onboarding for 30 new staff, and automated payroll via Xero integration. Staff always know when they're working through the mobile app, and payroll that used to take hours now happens automatically.
  • RosterElf helps bars and hospitality venues with intuitive rostering software that managers can learn quickly, time and attendance tracking for late-night shifts, and seamless payroll integration with systems like Xero and MYOB.
  • Yes, The Embassy staff use the RosterElf mobile app to view their shifts, request changes, and stay updated on their schedule. As Teresa noted, "They always know when they have their shifts... it's all in one app." This eliminates group chat confusion and missed messages.

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