Bagel O's
Bagel O's is a vibrant Perth-based bagel café that switched from Deputy to RosterElf for easier rostering, seamless payroll integration, and genuinely responsive local support — resulting in 2.5 years without a single complaint.
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Australian-based support with instant responses
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So easy managers run it independently
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No complaints in 2.5 years of use
"One of the main reasons we went with RosterElf was because they're Australian-based. We call, and we get a response straight away."
The story of bagel O's
About bagel O's
Bagel O's is a vibrant Perth-based bagel café known for its fresh bagels and welcoming atmosphere. Founded by Shahryar Tehrani, the café has built a loyal following in Western Australia.
With multiple managers, chefs, and casual staff to coordinate, they needed a rostering solution that was easy enough for everyone to use without constant oversight from the owner.
After struggling with their previous system, they switched to RosterElf and haven't looked back since.
Challenges before RosterElf
Before switching to RosterElf, Bagel O's struggled with their previous rostering system.
Previous system (Deputy) felt difficult to manage and navigate
Lacked hands-on, accessible support when issues arose
Time zone delays hindered quick issue resolution
Needed a platform intuitive enough for the entire team to use
Owner had to constantly oversee and manage the system
Staff, chefs, and managers struggled with the interface
How RosterElf helped bagel O's
- Australian-based support with immediate response times
- User-friendly interface enabling quick adoption across all staff
- Seamless payroll integration eliminating manual processes
- Managers now handle everything independently without owner oversight
- 2.5 years of consistent use without a single complaint
What shahryar says about RosterElf
1. local support that responds instantly
"One of the main reasons we went with RosterElf was because they're Australian-based. We call, and we get a response straight away."
For Shahryar, having local support wasn't just a nice-to-have — it was essential. Time zone delays and offshore support teams had caused frustration with their previous system.
With RosterElf, when something comes up, they get immediate answers from a team that understands Australian hospitality. No waiting, no language barriers, no runaround.
2. simply easier than the competition
"RosterElf was just easier."
Sometimes the best endorsement is the simplest one. After using Deputy, Shahryar found that RosterElf was just easier to work with.
No complex menus, no confusing workflows — just straightforward rostering that staff could pick up quickly. For a busy café with high turnover, that simplicity made all the difference.
3. managers run everything without owner oversight
"It's so easy to use that I've taken a step back. Our managers handle everything — rosters, timesheets, payroll syncing."
This is every business owner's dream — a system so intuitive that you don't need to be involved in day-to-day operations.
Shahryar's managers now handle all the rostering, timesheet approvals, and payroll syncing themselves. He's been able to step back and focus on growing the business instead of managing admin.
4. payroll integration that just works
"For our payroll team, it syncs with everything. It's a walk in the park for owners."
Payroll errors and manual data entry are major pain points for hospitality businesses. Getting it wrong costs time, money, and staff trust.
RosterElf's seamless integration means timesheets flow directly into payroll without manual intervention. For Shahryar's team, payroll day went from stressful to straightforward.
5. A platform the whole team can use
"RosterElf is very advanced, easy for our whole team, and the support is excellent."
Staff in hospitality come from all backgrounds — casual workers, students, experienced chefs. A rostering system needs to work for everyone, not just tech-savvy managers.
RosterElf strikes the perfect balance: advanced features for managers who need them, wrapped in an interface simple enough for anyone to navigate. Combined with excellent support, it's a winning combination.
6. 2.5 years without a single complaint
"We've had no complaints in 2.5 years of using RosterElf."
This might be the most telling statistic of all. In hospitality, where staff turnover is high and systems get tested constantly, going 2.5 years without complaints is remarkable.
It speaks to the reliability of the platform, the quality of support, and how well RosterElf fits into a busy café's daily operations.
Common questions about Bagel O's and RosterElf
- Bagel O's was up and running with RosterElf quickly, with their managers able to handle everything independently from the start. The intuitive interface meant minimal training was needed, and RosterElf's Australian-based support team was available to help with any questions during the transition.
- Before switching to RosterElf, Bagel O's struggled with their previous system (Deputy) which felt difficult to manage and navigate. They lacked accessible support when issues arose, faced time zone delays for issue resolution, and needed a platform intuitive enough for their entire team of managers, chefs, and casual staff to use.
- RosterElf provides seamless payroll integration that eliminates manual data entry. As Shahryar described it, "For our payroll team, it syncs with everything. It's a walk in the park for owners." Timesheets flow directly into payroll systems without manual intervention, reducing errors and saving time.
- For Bagel O's, local support was essential. Shahryar specifically chose RosterElf because "they're Australian-based. We call, and we get a response straight away." Time zone delays and offshore support teams had caused frustration with their previous system. With RosterElf, they get immediate answers from a team that understands Australian hospitality.
- Bagel O's has been using RosterElf for 2.5 years without a single complaint. This speaks to the reliability of the platform, the quality of support, and how well RosterElf fits into a busy café's daily operations. The system is so easy that managers now handle everything independently without owner oversight.
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