Challenges Before Switching

Bagel O’s had used Deputy previously, but the system felt harder to manage and lacked the hands-on support Shahryar’s team needed. 

When issues arose, getting help wasn’t always fast or convenient — especially when dealing with offshore support or time zone delays.

For a fast-moving café with multiple managers, chefs and casual staff checking rosters daily, reliability and support mattered as much as features. 

They needed a platform that was easy enough for the whole team to use and strong enough for managers to run independently.

1. Real Local Support — No Delays, No Time Zones

“One of the main reasons we went with RosterElf was because they’re Australian-based. We call, and we get a response straight away.”

For Bagel O’s, support wasn’t optional — it was essential. Having real people to speak to, in real time, made a huge difference. Issues are resolved immediately, there’s no overnight waiting, and the team always speaks with someone who understands local hospitality operations.

2. Easier Than Deputy — Simple for Everyone

“We used Deputy before. RosterElf was just easier.”

The switch was smooth. Managers, chefs and team members found the system intuitive from day one. Checking rosters, managing timesheets and syncing payroll quickly became part of their routine — with no frustration or steep learning curve.

3. A System Owners Can Step Back From

“It’s so easy to use that I’ve taken a step back. Our managers handle everything — rosters, timesheets, payroll syncing.”

For Shahryar, one of the biggest benefits is how confidently he can hand over rostering to his management team. RosterElf allows the business to operate smoothly without the owner being directly involved in day-to-day scheduling. It’s reliable enough, and simple enough, that the team runs it independently.

4. Smooth Payroll Syncing That Just Works

“For our payroll team, it syncs with everything. It’s a walk in the park for owners.”

Payroll syncing was a major win. Timesheets and rosters integrate cleanly with payroll, saving time and eliminating manual checking. The system reduces admin, prevents errors and keeps everything running smoothly during busy periods.

5. Zero Complaints in 2.5 Years

“I don’t think I’ve had one complaint in the last 2.5 years.”

In hospitality, where software complaints are common, this is a standout result. The reliability, user-friendly design and responsive support have meant that Bagel O’s has consistently used the platform with no issues — and no signs of stopping as they continue to scale.

6.  Final Verdict 

“RosterElf is very advanced, easy for our whole team, and the support is excellent. As we grow, we’ll keep using it.”

Bagel O’s now has a workforce system that supports the entire business, from rosters to payroll, while giving management and staff a tool they genuinely find easy to use.