Question 1

What does a traffic controller do in Australia?

Accepted Answer

A traffic controller manages vehicle and pedestrian movement around construction sites and roadworks. They direct traffic around work zones, set up and maintain traffic control devices, implement traffic management plans and ensure safe access for both workers and the public. Under the Building and Construction General On-site Award 2020 (MA000020), traffic controllers are classified based on their duties and level of responsibility.

Question 2

What award covers traffic controllers in Australia?

Accepted Answer

Traffic controllers working on construction sites are typically covered by the Building and Construction General On-site Award 2020 (MA000020). This award sets minimum pay rates, penalty rates and conditions for employees working in the building and construction industry. Always verify which award applies to your specific construction business.

Question 3

What classification level should I use for a traffic controller?

Accepted Answer

Under the Building and Construction General On-site Award 2020, traffic controllers are typically classified at CW3 level or higher depending on their experience and responsibilities. Classification depends on skills, qualifications and the complexity of traffic management duties performed. See our Building and Construction Award rates guide for current classifications.

Question 4

Should I include pay rates in a traffic controller job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive rates based on experience.' Check the Building and Construction General On-site Award 2020 for current rates.

Question 5

What certifications do traffic controllers need in Australia?

Accepted Answer

Traffic controllers must hold a valid Traffic Controller Ticket or Certification, which is state-specific. In NSW, this is issued through SafeWork NSW. In Victoria, it is through WorkSafe Victoria. All traffic controllers also need a White Card (General Construction Induction Card) to work on construction sites. Certifications require completion of approved training courses and regular renewal.

Question 6

How long does it take to become a certified traffic controller?

Accepted Answer

The Traffic Controller certification course typically takes 2-3 days of intensive training. The White Card course can be completed in one day. Processing and issuing of certifications usually takes 1-2 weeks. Some states require additional site-specific training before starting work. Total time from starting training to working on site is typically 2-4 weeks.

Question 7

Do traffic controllers need First Aid certification?

Accepted Answer

While not always mandatory, First Aid certification is highly valued and often preferred by employers, especially as traffic controllers work in potentially hazardous environments. Many construction sites require site personnel to have current First Aid and CPR certificates in case of workplace emergencies.

Question 8

What other qualifications are useful for traffic controllers?

Accepted Answer

Additional qualifications that enhance employability include: a driver's licence (often required for travelling between sites), advanced traffic management qualifications for complex roadworks, EWP (Elevated Work Platform) ticket for setting up overhead signs, and forklift licence for moving equipment.

Question 9

Should I hire casual or permanent traffic controllers?

Accepted Answer

This depends on your project pipeline and workload. Permanent staff provide consistency for long-term projects, while casuals offer flexibility for short-term contracts and variable site demands. Many construction companies use a mix of both. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to traffic controllers?

Accepted Answer

Penalty rates under the Building and Construction General On-site Award 2020 apply for: Saturdays, Sundays, public holidays, night shifts and overtime. Traffic control work often involves early starts, late finishes and weekend roadworks, so penalty rates are common. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for traffic controllers?

Accepted Answer

Under the Building and Construction General On-site Award 2020, minimum engagement periods apply. However, actual shift lengths vary widely depending on project requirements, with many traffic control shifts being 8-12 hours, especially for roadworks that must be completed within specific timeframes. Check the award for specific requirements.

Question 12

What should I include in a traffic controller employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work locations and sites, shift patterns and hours, PPE requirements, certification verification, and induction requirements. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to traffic controllers?

Accepted Answer

Under the Building and Construction General On-site Award 2020, reasonable notice of roster changes should be provided. Construction projects often have changing schedules due to weather, project delays or client requirements. Using rostering software helps ensure compliance and gives staff visibility of their upcoming shifts.

Question 14

Can I require traffic controllers to work at different sites?

Accepted Answer

Yes, multi-site traffic control work is common in the construction industry. Traffic controllers often move between different project sites as work progresses. Ensure you clearly communicate multi-site expectations in the job description and consider travel time and distance between locations.

Question 15

What breaks are traffic controllers entitled to?

Accepted Answer

Under the Building and Construction General On-site Award 2020, employees are entitled to meal breaks and rest breaks based on shift length. For traffic controllers managing traffic flow, break arrangements must ensure continuous coverage at the work zone. Use break planning tools to manage breaks effectively.

Question 16

How do I schedule traffic controllers efficiently?

Accepted Answer

Schedule traffic control staff based on project requirements (traffic management plan specifications, work zone hours, traffic volume), match experienced controllers with high-traffic locations, and ensure adequate handover time between shifts. Consider weather conditions and coordinate with other site trades. Use rostering software to improve schedules and ensure coverage.

Traffic controller job description