Question 1

Are these video testimonials from real RosterElf customers?

Accepted Answer

Yes. Every video testimonial features a real RosterElf customer sharing their genuine experience. You can watch full interviews on our YouTube channel, read their case studies on our customer stories page, or check verified reviews on Google, Xero and G2.

Question 2

What do customers say about switching to RosterElf?

Accepted Answer

Customers consistently say they wish they had switched sooner. Shahryar from Bagel O's switched from Deputy and has used RosterElf for 2.5+ years with zero complaints. Luke from Pressed Earth cut costs by 50% after switching. Many highlight better value, simpler setup, and more responsive support.

Question 3

How quickly can new businesses get started with RosterElf?

Accepted Answer

Very quickly. Teresa from The Embassy onboarded 30 staff and trained managers in just 45 minutes. Oliver from Bush Kids Childcare noted that centre staff picked it up instantly with minimal training. Setup is fast, intuitive, and doesn't require complex training or consultants.

Question 4

What do customers say about RosterElf's support?

Accepted Answer

Support is one of the most praised aspects. Customers highlight fast response times, knowledgeable Australian-based staff, and real people (not bots). Shahryar from Bagel O's specifically mentioned the quality of local support as a key reason he chose RosterElf over Deputy.

Question 5

Which industries are featured in these testimonials?

Accepted Answer

Our video testimonials cover hospitality (The Embassy), cafés (Bagel O's), childcare (Bush Kids), and food & beverage (Pressed Earth). RosterElf serves businesses across retail, aged care, healthcare, clubs, NDIS, manufacturing, and more. Explore more stories on our customer stories page.

Question 6

Can I watch more customer testimonials?

Accepted Answer

Yes. All video testimonials on this page are also available on our YouTube channel. You can watch extended interviews and see even more customer stories. Visit our customer stories page for detailed written case studies with measurable results.

Question 7

What time savings do customers report?

Accepted Answer

Results are impressive across the board. Oliver from Bush Kids Childcare cut payroll processing time by 90-95%. Teresa from The Embassy said payroll now 'runs itself' thanks to digital time tracking and Xero integration. Customers regularly report saving hours every week on rostering and payroll.

Question 8

How much money can businesses save with RosterElf?

Accepted Answer

Luke from Pressed Earth cut software costs by around 50% after switching from Deputy while gaining the same features. Beyond software savings, customers save on labour costs through better budgeting, overtime tracking, and award compliance. Many report 3-5x ROI within the first few months.

Question 9

How has RosterElf improved payroll for customers?

Accepted Answer

Customers love the payroll improvements. Oliver from Bush Kids Childcare cut processing from 2-3 days to just hours. Teresa from The Embassy reported payroll now 'runs itself.' Luke from Pressed Earth found Xero integration seamless from day one, eliminating manual work and errors.

Question 10

Do customers stay with RosterElf long-term?

Accepted Answer

Yes. Many customers stay with RosterElf for 5-10 years because 'it just works.' Shahryar from Bagel O's has used RosterElf for 2.5+ years with zero complaints. Our strong retention rates reflect consistent value, reliability, and support that customers can count on.

Question 11

Can I verify these customer results?

Accepted Answer

Absolutely. Watch the full video testimonials on this page or our YouTube channel. Read detailed case studies on our customer stories page. Check hundreds of verified reviews on Google, Xero App Store, and G2. All our testimonials are from real, verifiable customers.

Question 12

Why do customers mention switching from Deputy?

Accepted Answer

Many customers switched from Deputy and other platforms due to rising costs, complex features they didn't need, or lack of responsive support. Shahryar from Bagel O's and Luke from Pressed Earth both switched from Deputy and report significant cost savings (around 50%), simpler setup, and better Australian-based support with RosterElf. See our Deputy comparison for details.

Question 13

What size businesses are featured in these testimonials?

Accepted Answer

Our testimonials feature businesses of various sizes - from cafés with 10-15 staff (Bagel O's) to venues launching with 30+ employees (The Embassy) to multi-site childcare centres managing dozens of casual staff (Bush Kids). RosterElf scales to support businesses from 5 to 500+ employees.

Question 14

Do I need training to use RosterElf?

Accepted Answer

No extensive training required. Teresa from The Embassy trained her managers in 45 minutes. Oliver from Bush Kids Childcare said staff picked it up instantly. RosterElf is designed to be intuitive and easy to use from day one, with built-in guides and fast support if you need help.

Question 15

How much does RosterElf cost?

Accepted Answer

RosterElf offers transparent, affordable pricing starting from just a few dollars per employee per month. No hidden fees, no surprise charges. All features are included - rostering, time tracking, payroll integration, leave management, HR tools, and more. See full pricing details on our pricing page.

Question 16

Can I speak to the RosterElf team before signing up?

Accepted Answer

Absolutely. Book a free demo with our Australian-based team to see RosterElf in action, ask questions, and learn how it fits your business. Visit our contact page or call us directly. We're here to help you make the right decision.

Question 17

What if I need help after I sign up?

Accepted Answer

You'll have access to our award-winning Australian-based support team via live chat, email, and phone. We also provide setup guides, video tutorials, and a comprehensive knowledge base. Customers consistently praise our support as fast, friendly, and genuinely helpful.

Question 18

Will RosterElf work for my business size?

Accepted Answer

Yes. RosterElf supports businesses from 5 to 500+ employees. Whether you're a small café, a growing hospitality venue, or a multi-site childcare centre, RosterElf scales with your needs. The video testimonials on this page feature businesses of all sizes achieving great results.

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Featured customer stories

The Embassy Subiaco: Payroll now runs itself

Bagel O's: A rostering system we can really trust

Bush Kids Childcare: Payroll time cut by 95%

Pressed Earth: A smoother, simpler system

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