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OFFBOARDING

Employee offboarding that runs the same way every time

Manager completing an employee offboarding checklist in RosterElf

Most offboarding is done from memory by whoever is around. RosterElf runs the same checklist for every leaver, takes access off on the leaving date, and keeps the hours and holiday records that final pay is calculated from.

  • A repeatable leaver checklist

  • Access removed on the leaving date

  • Accrued holiday and final hours in one place

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THE PROCESS

What happens when someone leaves

Offboarding tends to be improvised, which is why equipment goes missing and access stays live for weeks. Four things happen in the same order every time.

A checklist that is the same every time

Equipment, access, uniforms, keys, final documents. The list does not change because the manager running it is busy or new.

Access removed on the leaving date

Rota access, the mobile app and any site permissions come off on the day rather than whenever someone remembers.

Final hours and untaken holiday

The last shifts and the accrued holiday balance are already in the system, so final pay is calculated from a record rather than a reconstruction.

An exit survey that actually gets sent

Triggered by the offboarding rather than remembered, which is the only reason exit surveys ever produce usable data.

UK OBLIGATIONS

What UK law expects at the end of employment

Obligation The rule
Notice1 week after a month's service, then 1 week per full year, capped at 12 weeks — or the contract, whichever is greater
Final payNo general statutory deadline; normally the next usual payday unless the contract says otherwise
Untaken holidayAccrued but untaken statutory leave is paid in the final pay
P45Issued to the leaver showing leaving date, and pay and tax since 6 April
Holiday recordsKept for at least 6 years from 6 April 2026

The one that quietly causes disputes is the accrued holiday balance. It depends on the leaving date, the pattern worked and — for irregular hours — the 12.07% accrual. Reconstructing it from a spreadsheet after someone has left is how the figure ends up wrong.

THE RECORD

What you still need after they have gone

A leaver record you can produce later

Dates, documents, the checklist and who completed it — kept together for when a question comes up months afterwards.

Holiday records for six years

Since 6 April 2026 employers must keep annual leave and holiday pay records for at least six years. Leavers are the ones that go missing first.

Rejoiners without the paperwork twice

Seasonal and student staff who come back keep their record, so a rehire is not a fresh onboarding.

Patterns across leavers, not anecdotes

Exit responses aggregated over time, which is where the useful signal is — a single exit interview rarely tells you much.

Related: holiday entitlement, statutory sick pay and rota laws.

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Make the last day as organised as the first

One checklist, access off on the day, and the holiday and hours records final pay is built from.

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FAQ

UK offboarding questions

  • There is no general statutory rule requiring payment within a set number of days. Final pay is normally made on the next usual payday unless the contract says otherwise. What it must include is all pay owed for hours worked plus any accrued but untaken statutory holiday — see our holiday entitlement guide.
  • Statutory minimums are at least one week after one month's service, then one week for each full year up to a maximum of 12 weeks at 12 years. The contract may provide for more, and whichever is greater applies.
  • Yes. A leaver should be given a P45 showing their leaving date, and their pay and tax from 6 April to that date. If the details are wrong you should correct them and issue an amended P45.
  • Accrued but untaken statutory holiday is paid in the final pay. Working out the accrued balance at the leaving date is where this most often goes wrong, particularly for staff who joined part way through the leave year or work irregular hours — see our irregular hours guide.
  • Statutory sick pay stops when employment ends. Since 6 April 2026 SSP is payable from the first day of absence with no earnings threshold, so any sickness in a final pay period is more likely to be payable than it used to be — see our SSP guide.