This article explains how to resolve issues when shifts do not appear on the RosterElf Time Clock. You will learn how to check the advanced filter settings and ensure a roster is published so that your team can view and clock in to their scheduled shifts. By following these steps, you will maintain a seamless experience for all staff.
For guidance on adding shifts to your roster, refer to our Adding shifts to your roster guide.
1. Check the advanced filter settings
If shifts are missing, it is often because the advanced filter is set to display only certain sites, positions, or staff. Adjusting these settings ensures you see all relevant shifts.
1.1 Adjust the advanced filter
1.1.1 Open the Time Clock on your device.
1.1.2 Tap the filter icon at the top right of the screen to open the advanced filter.
1.1.3 Check the site, position, and staff dropdowns to ensure they are not limiting your view. If you want to see all shifts, clear or reset these filters.
1.1.4 Save or confirm your changes. If needed, you can save this view as a default, so it appears each time you open the app.
1.1.5 Return to the main screen and verify if the missing shifts are now visible.
2. Ensure a roster is published
If you have no published roster for the current day, shifts will not appear on the Time Clock. Publishing a roster ensures staff can see and clock in for their scheduled shifts.
2.1 Verify the roster is published
2.1.1 Log in to RosterElf using an admin or manager account.
2.1.2 Navigate to the Roster tab.
2.1.3 Check if a roster is published for the current day.
2.1.4 If there is no published roster, create one and click Publish to make it active.
2.1.5 Return to the Time Clock to confirm that scheduled shifts are now visible.
For step-by-step guidance on adding shifts, see the Adding shifts to your roster guide.
3. Check which site the Time Clock is signed into
The Time Clock PIN signs the device in to one specific site, and the app then shows only the staff and shifts that belong to that site. A roster published on a different site will never appear on that device — no filter will reveal it, and republishing will not change it. This is the most common reason a Time Clock stays empty when the filters are clear and the roster is definitely published.
3.1 Confirm the site
3.1.1 On the Time Clock, check the site name shown after you sign in with the PIN.
3.1.2 In the web app, open the Roster and confirm the missing shifts sit on that same site.
3.1.3 If they are on a different site, sign the Time Clock in using the PIN for the site the shifts are on — see log in to time clock by site.
4. Check the shifts are on today's date
The Time Clock’s On Roster list shows staff rostered for the current day only. A roster that is published, but published for a future week, will not appear until that day arrives. “All shifts are published” and “shifts are published for today” are different things, and only the second one puts a shift on the Time Clock.
4.1 Confirm the date
4.1.1 In the web app, open the Roster and check the date the missing shifts sit on.
4.1.2 Confirm that date is today for the site the Time Clock is signed in to.
4.1.3 For what each Time Clock tab shows, see navigate the RosterElf time clock.
Frequently asked questions
1. Why are shifts not showing on the Time Clock?
Shifts may be missing because of restrictive advanced filter settings or an unpublished roster. Make sure the filters show all sites, positions, and staff, and verify that a roster is published for the current day.
2. How do I adjust the advanced filter on the Time Clock?
Tap the filter icon at the top right to open the advanced filter. Check the site, position, and staff dropdowns, then save or reset them if you want to see all shifts.
3. What happens if no roster is published in RosterElf?
If no roster is published for the day, the Time Clock will not display any shifts. Create and publish a roster to resolve the issue.
4. How do I publish a roster in RosterElf?
Log in as an admin or manager, go to the Roster tab, create or select a roster for the current day, and click Publish to make it visible.
5. Where can I find help with adding shifts to a roster?
For detailed steps on adding shifts, see the Adding shifts to your roster guide in the RosterElf Help Centre.
6. The roster is published and the filters are clear — why is the Time Clock still empty?
Check the site and the date. The Time Clock PIN signs the device in to one specific site and shows only that site’s shifts, so a roster published on another site will never appear there. The On Roster list also covers the current day only, so a roster published for a future week shows nothing today.
7. Does the Time Clock show shifts for tomorrow or next week?
No. The On Roster list shows staff rostered for the current day only. Shifts on a future date appear on the Time Clock when that day arrives.