Transitioning from ClubsHR to RosterElf smoothly

ClubsHR To RosterElf Transition Guide

This guide explains every step of the ClubsHR to RosterElf transition. You will see why ClubsNSW and RosterElf are making the change, what stays the same, and how to prepare. The article sets out a clear timeline, highlights new features, and lists simple tasks for managers and staff. You will also learn how the new Elf HR Hub replaces the old HR Documents area, while the Clubs Industry Award rules stay intact for registered club Customers. Read on to understand key dates, benefits, and support options so your club can move with confidence and zero disruption.

Important Notice

By continuing to use ClubsHR after 30 November 2025 —or by logging in to RosterElf at any time—you agree to the following RosterElf terms and conditions and policies:

• Terms and Conditions
• Privacy Policy
• Acceptable Use Policy
• Elf AI Terms of Use
• HR Hub Disclaimer
• Chat Feature Terms and Conditions

Once you authenticate on RosterElf, these terms and conditions and policies take immediate effect across both web and mobile.

1. Why The ClubsHR To RosterElf Transition Matters

This section shows the purpose behind the change. You will see how a single platform speeds up product updates, lowers costs, and keeps registered clubs ahead in HR tech. The move is a joint decision by ClubsNSW and RosterElf and applies only to current ClubsHR Customers.

1.1 Joint Decision And Goals

1.1.1 ClubsNSW and RosterElf retire the ClubsHR brand on 28 December 2025.

1.1.2 The goal is one codebase for faster feature delivery.

1.1.3 Savings from duplicate systems fund new tools for registered clubs.

1.2 Secure Timeline And Data Continuity

1.2.1 From 1 October 2025 you log in at rosterelf.net.

1.2.2 All rosters, payroll exports, and history migrate automatically.

1.2.3 You may cancel before 30 November 2025 if you decide not to continue.

2. Benefits Of The ClubsHR To RosterElf Transition

Here you will see the concrete gains for your club on day one. The platform keeps your award rules, adds new features at no extra cost, and replaces HR Documents with the broader Elf HR Hub.

2.1 No Workflow Disruption

2.1.1 Current rosters and payroll exports remain unchanged.

2.2 More Features At The Same Price

2.2.1 AI Workforce, employee chat, and Elf HR Hub arrive free.

2.3 Official ClubsNSW Support

2.3.1 The transition is supported by ClubsNSW.

3. Timeline For The ClubsHR To RosterElf Transition

This timeline gives exact dates so you never miss a milestone. Keep it handy to brief staff and board members.

3.1 Key Dates Overview

3.1.1 1 Oct → 28 Dec 2025 – dual login to ClubsHR or RosterElf.

3.1.2 30 Nov 2025 – last day to cancel.

3.1.3 29 Dec 2025 – ClubsHR redirects to RosterElf.

3.1.4 On or before 31 Dec 2025 – ClubsHR mobile and Time Clock apps are withdrawn from the iOS & Google Play stores; new customers can no longer download or use them after that date.

3.2 Login And Redirect Details

3.2.1 Use the same email and password on both systems until 28 Dec.

3.2.2 From 29 Dec ClubsHR links will open in RosterElf instead.

4. Preparing For The ClubsHR To RosterElf Transition

Follow these steps to ensure a smooth change for managers and staff and you will prepare bookmarks, apps, and support contacts ahead of the cut off date.

4.1 Immediate Actions

4.1.1 Bookmark rosterelf.net for web access.

4.1.2 Install RosterElf apps from iOS and Google Play stores.

4.1.3 Share the timeline and cut off date with payroll staff.

4.2 Support Channels

4.2.1 Email help@clubshr.com or call 1300 353 187 until 28 December 2025.

4.2.2 From 29 Dec email customersupport@rosterelf.com for help.

4.2.3 Ask ElfAI in app.

Frequently asked questions