This article covers some of the reasons why an employee may not be receiving emails from RosterElf and what to do about it




If your employees are not receiving email notifications from RosterElf, there are two likely explanations:


Wrong Email Address. 


Please check you have entered the correct email address for each staff member.


Spam. 


Depending on individual email settings, sometimes emails from RosterElf can go to spam. Please ask your employee to check their "Spam" or "Junk" folder and if there is an email from RosterElf, move it to their inbox. This will advise the email provider that RosterElf emails are not spam and future emails should be delivered to the inbox as normal.

If you are still having problems, call us on 1300 353 000 or email us at customersupport@rosterelf.com stating your first and last name, email address, mobile number and company your account is registered




Further Reading:

How do I unblock RosterElf emails for Outlook and Hotmail?