How do I unblock RosterElf emails for Outlook and Hotmail?

Outlook and Hotmail are renowned for blocking emails that users don't necessarily want blocked, including emails from RosterElf. This can cause issues for your employees as they may not receive email notifications and updates from RosterElf.If you or your employees are not receiving emails from RosterElf and have a Hotmail or Outlook account, just follow the instructions below to fix the issue.

Option 1: Check to See if Emails are in Junk folder:

1. Go to "Junk" email folder.

2. Select an email from RosterElf in the folder.

3. Right-click the email message, point to Junk, and then click "Never Block Sender".

4. When you do this, you receive a “The sender of the selected message has been added to your safe sender’s list” message.

5. If you want to trust any sender from that domain, select "Never Block Sender’s Domain".

Option 2. Set RosterElf Emails as “Safe”:

1. Start Outlook.

2. On the Tools menu, click "Options".

3. On the "Preferences" tab, click "Junk E-mail".

4. On the "Safe Senders" tab, click "Add".

5. In the Add address or domain dialog box, type “”, and then click OK

If you or your employees are still having issues with emails not being received, please contact the team at RosterElf.

Need Further Help?

Email us at or call on 1300 353 000


The Best Investment You Will Make.


Save 8 Hours A Week.

Take the pain out of chasing staff for availability, building and communicating rosters, keeping timesheets and entering payroll data.

Save 4% on Labour.

Set your business targets and view actual costs in real time as you build your roster as well as eliminate time theft through photo recognition clock-in-out.

Employee Accountability.

Make employees responsible for keeping their availability and leave requests up to date and ensure they are always aware of rostered shifts.
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