Why are my employees are not receiving emails from RosterElf?

If your employees are not receiving email notifications from RosterElf, there are two likely explanations:

1. Wrong Email Address.
Please check you have entered the correct email address and if not please correct it.
You can read how to do this here: How To Update Staff Email Address

2. Spam.
Depending on individual email settings, sometimes emails from RosterElf can go to spam. Please ask your employee to check their "Spam" or "Junk" folder and if there is an email from RosterElf, move it to their inbox. This will advise the email provider that RosterElf emails are not spam and future emails should be delivered to the inbox as normal.

If you are still having problems, call us on 1300 353 000 or email us at enquiries@rosterelf.com stating your first and last name, email address, mobile number and company your account is registered

Need Further Help?

Email us at help@rosterelf.com.au or call on 1300 353 000
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