3 Steps to Fixing Your Culture
Posted by Simon Ingleson. Dec 1, 2015.
Company Culture is difficult to define. Really hard.
But experts agree that the quality of your culture impacts on your bottom line more than most other elements.
Get it right and you will find your business runs well, makes a healthy profit and is a great place to work. Get it wrong and it can cause problems.
So, how can you improve your company culture?
1. Assess It Yourself
If your business isn’t performing as well as you would like, make sure a culture review is high on your list of things to change. “Gut feel” comes in a lot here but other indicators include poor productivity, customer service, declining financial performance and high turnover. Look at the work culture and be honest with yourself as to whether you have a problem in this area.
2. Ask Your Employees What They Think.
Who is better placed to tell you the hard truths of the work culture than your employees? Ask them what they think! Don’t defend the business or yourself and just ask them to be honest (i.e. shut up and listen). Doing this regularly will reveal a lot of invaluable information. Make sure you don’t focus on any level or department specifically but try and take a snapshot of a variety of employees at every level for a better picture.
3. Ask You Employees How to Fix It.
Staff are best positioned to also tell you how to solve problems. As part of the team, put ownership on these employees to make suggestions.
Take all your feedback and suggestions and pick 2-3 ideas and quickly implement them. The fact you have ask for their advice and then actioned changes will make an instant impact in itself to the company culture. Some other changes may take time more time, but do not ignore them in the long run.
5. Start Process Again.
Improving your culture is not a one-off task. You must constantly follow these steps every few months to reassess, get feedback and make improvements.