Hiring the right employees is one of the biggest challenges in business.
But in my view, hiring great managers is even harder. Much harder and the implications of messing it up can be huge.
Get it right and your new manager will help drive employee engagement, productivity, and profit.
Get it wrong, and a newly hired manager can quickly destroy things and leave you to pick up the shattered pieces of your business.
This means the whole selection process for hiring managers needs to be vastly different from the strategies used when recruiting general employees.
We need to look for a range of different skills and ensure the potential new manager is the right fit.
So what specifically should you look for when hiring new managers into your business?
A manager with great ideas and attitude and poor communication skills will be useless. The whole point of effective management is the ability to communicate a vision to the team in a way they can understand and feel engaged.
Great managers have amazing communication skills. They understand everyone is different and can adapt the message accordingly.
Moreover, effective communication will be required to handle more delicate issues in the business such as employee conflict, morale and performance coaching.
Business owners hire managers to help carry the day to day load of leadership.
As such, managers are often given responsibilities, access, and tasks that demand them to be trusted. If you hire a manager that you don't trust, you will find yourself waking up at night in cold sweats.
Managers are the ears of the business for owners and have the challenging task of finding the balance between maintaining a strong relationship with employees whilst being loyal to the business and owners.
It is paramount that newly hired managers understand they are expected to remain loyal to the business as a priority.
Problems in business come up daily.
The last thing you want is a manager who can't make decisions as needed, but rather seeks guidance on every small matter.
Managers need to remain calm in a crisis, weigh up the options and make decisive decisions that are well communicated.
Look for managerial hires who understand the importance of listening to their employees with empathy and looking for win-win outcomes.
The big stick approach is dead.
The to-do list in business is never-ending.
Effective managers can instinctively cut through the long list and focus on the most important tasks.
Managers need to be self-drivers and not rely on others to push and motivate them to achieve outcomes.
Looking for signs of self-motivation is key in selecting new managers.
As business owners, we don't have all the answers. Thinking we do is a mistake.
We need managers to use creative thinking to solve problems and suggest better ways of working.
Nothing sucks more than putting a heap of effort into training and coaching a new manager only for them to leave.
Make sure any new manager is dedicated to the company for some time and can see a career path.
Business, like life, is full of highs and lows.
It's easy to love work when things are going well, but the manager needs an air of positivity even when the world is collapsing to keep the team on track and the culture strong.
It may be hard to find someone who has all 10 of these traits, but they do exist.
Don't rush manager appointments, take the time to make sure these qualities are present.
CEO and Founder