Your human. Confrontation isn't nice. Telling someone you don’t like their behaviour is hard to do.
Anyone manager who tells you they have no problems confronting employees is either: A. Lying...or B. A Psychopath who actually enjoys hurting others.
But its one of those jobs that has to be done to drive a business and effectively manager others. So why is it so hard for most of us managers to do? Why do we put it off and what can we do to make this job a little easier in our minds? GOOD EMPLOYEES WANT IT.
So firstly, to change your perspective on confrontation, cast your mind back to when you were an employee. What type of manager did you respect and admire more? Managers that stuck their head in the sand, never pushed you or gave you honest feedback or those that pulled you up when you needed it?
Given you are in management or a business owner now, chances are you had a heap of managers along the way who overcame the “not-nice” feeling of confrontation and gave you a kick or two as needed to help you reach your potential.
That's the thing, the awesome employees that you want to keep in the business will actually appreciate and grow out of you confronting them, even if they don't see it at the time. The employees you don’t want in your business are the ones who will take it badly and, to be honest, you don’t really want them around anyway. Remember, great employees love feedback as they want to grow and learn.
Give it to them, both good and bad.
We’ve all had these type of thoughts, “I should really talk to Steve about his poor performance but its Friday afternoon and I don’t want to ruin his weekend and its already been a big week for me”. Make confronting employees on issues normal. Make it a habit. Whenever you realise confronting an employee needs to happen, don’t put it off for a sunny day. Stop, reflect on how best to deliver to make it an empowering and positive conversation for the employee and then act. If you sit on a hard conversation, chances are you issue will brew inside you like a volcano until you snap and deliver poorly. Confronting employees is like a band-aide, don’t pull it off painfully hair by hair. If it needs to be said, do it. Immediately without fail.
Fear of confronting staff is often the result of how to handle any comebacks. Some organisational tricks can help overcome this so you can address issues with confidence. Firstly, always keep detailed notes of meetings, conversations and tasks you have assigned to employees. Email confirmation immediately following any chat with employee is great way to do this. Then, when it comes time to chat, review all your records and calmly work out a plan of attack to ensure the facts are clear and cannot be punished back on.
The biggest key is to not feeling bad about confronting employees regarding issues. It's a good thing..trust me.
Food for thought...
CEO/Founder @ RosterElf
Magically Simple Rostering Software